Financial Customer Service Team Lead (Korean Language) - TK

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Financial Customer Service Team Lead who is proficient in Korean to manage credit assessments and collections. This role offers significant opportunities for career development based on individual strengths. The ideal candidate will lead a team, engage with B2B customers, and resolve billing-related issues efficiently.

Qualifications

• Minimum 3-5 years of experience in Team KPI management.
• Ability to interact with customers via email/phone.
• Business Proficiency in Korean for communication.

Responsibilities

• Lead the team to meet KPIs and achieve goals.
• Perform collection and improve Accounts Receivable.
• Engage with customers to resolve payment issues.

Skills

Problem solving skills

Stakeholder communication

Teamwork

Tools

Excel

Job description

Our client is hiring for Financial Customer Service Team Lead (Korean Language) is in charge of credit assessment and credit collection.

There will be great opportunities for learning and career progression in this role and organization depending on your strengths, performance and passion.

Clients: B2B customers

Job Responsibilities

1. Lead the team and each team member to meet KPI and achieve the team goal
2. Perform Collection and improve Accounts Receivable performance of APAC customers
3. Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer
4. Accounts Payable /Logistics/management, etc.) to resolve issues that prevent customer payment performance
5. Following up with customer for payment via phone calls
6. Assisting customer in resolving billing related issues
7. Perform administrative tasks related to credit and collection

Job Requirements:

• Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
• Ability to interact with customers via email / phone to achieve work responsibility
• Experiences in Customer service or Financial Services or Accounting related
• Ability to use internal systems for transaction and Excel
• Problem solving skills
• Basic English for internal communication
• Business Proficiency in Korean Language to liaise with Korean speaking customers in Korea and Korea counterparts
• Ability to communicate with customer patiently and precisely
• Team player for achieving goal as a team

Interested applicants, please send your resume to Tiffany (R1104633) [e-mail] with email subject header "Job Application for Financial Customer Service Team Lead (Korean Language)- TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen