Financial Counsellor

National Healthcare Group Polyclinics; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading healthcare organization is seeking a Financial Counsellor to provide financial counseling to patients regarding their Medisave accounts and related health packages. This role involves managing patient inquiries, assessing financial needs, and ensuring the proper processing of applications in a supportive clinic environment. Candidates should possess a diploma in a related field and demonstrate strong organizational and interpersonal skills.

Qualifications

• Diploma holders in relevant fields with 2 years of experience.
• Experience in customer service or healthcare is a plus.
• Meticulous and able to work in fast-paced environments.

Responsibilities

• Counsel patients on CPF Medisave accounts and chronic care packages.
• Assess patients' financial status and process case documents.
• Ensure completeness of applications and perform daily reconciliations.

Skills

Interpersonal skills

Organisational skills

Proficiency in MS Excel

Customer service skills

Education

Diploma in Accounting / Business / Commerce / Economics

Job description

Responsibilities:

A Financial Counsellor is required to report to both Finance department and Operations department. Responsible for the counseling of patients on the use of CPF (Central Provident Fund) Medisave accounts, explain chronic care management packages available at our polyclinics, process case documents and work with polyclinic staff to provide a wonderful visit experience for patients. A Financial Counsellor is expected to perform all of the following areas of financial counseling functions:

• Counsel and explain to patients the principle and ruling of MediCare Assistance scheme.
• Assess patients' financial status and eligibility.
• Assess and perform medical bills waiver for eligible patients.
• Counsel patients on managing their medical bills settlement during assessment.
• Attend to patients' enquiries and assist in the application for medical subsidy & financial assistance schemes.
• Ensure the completeness of application submitted.
• Ensure proper filing and safekeeping of Medisave Authorization Form (MAF).
• Perform reconciliation of MAF (Medisave Application Form) against Medisave sign-up in the system on daily basis.
• Conduct peer's audit check on MediCare Assistance.
• Perform checks on documents submitted to Finance department for patient refund voucher, waiver, etc.
• Operate as Business Office for clinic by acting as the main contact for Finance department on finance-related matters.
• Provide support to clinic staff as & when requested.
• Any other responsibilities as assigned by the supervisors.

Requirements:

• Diploma holders in Accounting / Business / Commerce / Economics. with at least 2 years of working experience. 1 to 2 years working experience in customer service, healthcare setting or social/community services will be an added advantage.
• Able to work on alternate half Saturday.
• Good proficiency in MS Office applications such as MS Excel.
• Strong organisational skills, meticulous and able to work independently in a fast-paced environment.
• Good interpersonal skills to relate to people.
• On 5.25 workdays (Alternate Saturdays).
• To base at Polyclinics located at Woodlands, Sembawang, Yishun, Khatib, Ang Mo Kio, Hougang, Toa Payoh, Geylang & Kallang.