Finance & Customer Support Officer

RIDEWELL TRAVEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel company is looking for a customer support representative to handle invoices and ticket sales. The ideal candidate should communicate clearly in English, respond promptly on WhatsApp and email, and manage customer inquiries professionally. Experience in admin or invoicing is preferred.

Qualifications

• Ability to speak and write clearly in English.
• Experience in admin or invoicing is a plus.
• Capacity to handle tough customers calmly.

Responsibilities

• Issue customer invoices and follow up on payments.
• Handle coach ticket sales via WhatsApp and email.
• Assist in general admin duties as needed.

Skills

Clear communication

Professionalism

Customer handling

Quick response

Job description

Job Responsibilities

Daily Tasks:

• Issue customer invoices and send promptly
• Follow up on outstanding payments
• Handle coach ticket sales via WhatsApp & email (commission-based)
• Answer coach ticket enquiries from customers
• Send month-end invoice summary to customers
• Assist in general admin duties as needed

Customer Support:

• Maintain WhatsApp channel with customers
• Communicate clearly, politely, and professionally

Requirements

1. Able to speak and write clearly in English
2. Quick responder on WhatsApp and email
3. Admin or invoicing experience is a plus
4. Can handle tough customers calmly and professionally