Finance Collector

UPS Asia Group Pte. Ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A prominent global logistics company is seeking a Collections Specialist in Singapore. This role focuses on managing accounts receivables, resolving billing problems, and ensuring customer satisfaction through effective communication. Candidates should possess strong analytical skills and a Bachelor's degree, along with knowledge of Accounts Receivable, Collections, and Billing processes. The position demands flexibility in working hours to meet process requirements.

Qualifications

• Strong verbal and written communication skills are required.
• Excellent analytical and problem resolution skills are necessary.
• Experience in Accounts Receivable, Collections, or Billing is required.

Responsibilities

• Manage Accounts receivables and resolve customer billing problems.
• Negotiate payment arrangements and overcome customer objections.
• Prepare and publish reports to senior management.

Skills

Verbal communication

Written communication

Analytical skills

Problem resolution

Customer relations

Education

Bachelor’s degree

Tools

MS Office

Databases

Job description

Job Description

Summary:

Collections Specialists (Grade 9) will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed, and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures.

Job duties and responsibilities

• Identifies and resolves basic and routine issues impacting payment collections
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts
• Keeping and improving customer relations
• Prepare & publish reports to senior management as required
• Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge and Skills

• Strong verbal and written communication skills (REQUIRED), with the ability to effectively and professionally present information and respond to questions
• Excellent analytical and problem resolution skills
• Desire to work in a position requiring extensive phone and email communication
• Ability to work in a highly measured, fast-paced, production environment
• Working knowledge of MS Office and databases
• Bachelor’s degree
• Prior inbound/outbound calling experience - Preferred
• Accounts Receivable, Collections, Billing knowledge – REQUIRED.
• Comfortable to work in any shift timings as per process requirements

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.