Finance & Administrative Lead

CBRE APAC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in commercial real estate services seeks a Lead Contract Support in Singapore. The candidate will manage a team and oversee financial processes, ensuring high-quality service delivery while building relationships with clients. Ideal for individuals with strong customer service skills and relevant experience in contract management.

Qualifications

• Record of working in a service industry role with management experience.
• Experience in a high-performing team.
• Proficiency in Excel, Word, and presentation software.

Responsibilities

• Manage the Contract Support Team and financial metrics.
• Drive performance through effective relationship management.
• Support financial reporting and contract management.

Skills

Communication skills

Customer focus

Organizational skills

IT skills

Education

Higher educational qualifications to ‘A’ level or degree

Tools

Peoplesoft

Coupa

Job description

Company Information:

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, operating in more than 100 countries with over 500 offices and approximately 140,000 professionals. CBRE serves clients across every dimension of commercial real estate, including leasing, property sales, facilities and project management, investment management, valuation, and development services.

With deep market knowledge, superior data, and proprietary technology, CBRE delivers a multi-dimensional perspective that helps clients transform their real estate strategies and achieve greater success. Nearly 90 of the Fortune 100 companies are among CBRE’s clients, reflecting the firm’s global reach and trusted expertise.

CBRE is committed to corporate responsibility, sustainability, and a values-driven culture centered on respect, integrity, service, and excellence (RISE values).

Job Purpose:

To support the Contract Manager, provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team. Support the Finance & Contract Support Manager with month-end and financial reporting. It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the contract.

Job Descriptions:

Contract

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance and communicate effectively.
• Identify and help drive implementation of savings opportunities to ensure customer and CBRE financial savings targets are maximized.
• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
• Support the preparation and delivery of monthly Contract Reviews, promoting the use of AIQ.
• Support the Contract Manager compile the Customer Monthly Management Report
• Liaising with the client regarding payment of invoices, escalating to Contract Manager if required, resolving where possible.
• Site inductions
• Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
• Continually develop systems to maximize efficiency benefits for the customer and CBRE.
• Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
• Liaise with F&CSM to ensure labour allocations are up to date to ensure accurate client reporting.

People

• Build an on-account Contract Support Team and ensure team is effectively utilised.
• Hold Contract Support Team Meetings to share business updates and best practice.
• Lead and develop an on-account Contract Support Team, providing the necessary training and development to ensure effective delivery and understanding of the contract.
• Support F&CSM in recruitment of new Contract Support.
• Enroll all new starters on the mandatory Local FM Onboarding Training, providing supplementary training on the contract, client and site.
• Set out early the development plan and expectations and manage the development of new starters.
• Lead the team performance through motivation and commitment.
• Conduct Appraisals annually and Personal Development Plans as and when required
• Provide knowledge and understanding to coach and support others.
• Ensure the Contract Support team are aware of all deadlines and that these are achieved.
• Culture carrier and promotes best practice.
• Achieve results within quality and time restraints.

Finance

• Manage the on-account Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client.
• Support Head of Projects raise sales invoices
• Manage the Contract Support Team control key financial metrics ahead of Month End Close, communicating clear targets and expectations.
• Review of Power BI contract KPI reports such as P&L, WOM, GRNI, aged unreceipted OPO's & exception pool. Identify areas that require attention and take appropriate steps to remediate.
• Raising Purchase Orders when required.
• Managing timely receipting of Purchase Orders
• Support the Contract Manager manage the contract UBR/UER.
• Monitor client debt managing to within contractual terms, escalating to Contract Manager delays to payment, resolving where possible.
• Manage the Contract Support Team control key financial metrics ahead of Month End Close, communicating clear targets and expectations.
• Where appropriate, track comprehensive spend.
• Manage the team’s weekly commentary covering WOM, Debt, Exception Pool and unreceipted OPO and GRNI updates.
• Identify Contract working capital weaknesses; suggest and implement improvement plans.
• Drive high quality financial performance to influence P&L result.
• Ad-hoc reporting as requested by Business Unit or Business/Finance.
• Communicate with the BU Lead Contract Support & Finance Manager on a regular basis.
• Meet key deadlines.

Quality

• Familiar with daily operations and the scope of the contract.
• Ensure all annual subcontractor purchase orders are raised in line with contractual requirements and OP18
• Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements.
• Ensure use of Preferred Suppliers is maximized and best practice “better buying” is in place.
• Update supplier surveys feedback on MySupplier
• Reporting and management of work management system
• Logging hazards & customer feedback on the QHSE Management Portal.
• Manage the CAFM system as super/key user on the contract, awareness and ability to support managing PPM records, reactives and reporting as required.
• Management reporting.
• Share best practice and innovation

Building relationships

• Build and develop relationships with key business and account stakeholders, customers and external agencies.
• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.

Processes, Procedures and Reporting

• Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team.
• Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.
• Demonstrate knowledge of procedures and processes and deliver these to the required standard.
• Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.

Requirements:

To perform this role successfully, an individual must possess the following knowledge, skills, and capabilities:

Education

• Higher educational qualifications to ‘A’ level or degree (or equivalent)

Skills

• Highly computer literate
• IT Skills to achieve key tasks and give the business a sound reporting base.
• Superior written and verbal communication skills with strong oral presentation skills.
• Capable of working in a matrix environment.
• Organised and open to new ways of working to challenge inefficiencies
• Formal training in the use of Excel, Word and presentation software packages

Knowledge

• Thorough understanding of business and customer-facing environments.
• Understands the requirements of operating in a contract environment.

Experience

• Previous experience of a service industry role
• Been a part of a high-performing team
• Management skills to maximise the performance of staff working directly for them and others
• Operating systems such as Peoplesoft (myFinance) and Coupa (myBuy)

Aptitude

• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated and ambitious
• Results/ task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• Calm manner, able to work under pressure and with changing demands and priorities
• Confidential and discrete approach

Circumstances

• The individual must be willing to undertake travel as the role/business requires

Success Profile

• Understanding customer needs
• Responsiveness
• Competence to deliver
• Accessibility
• Innovation