Field Tech Senior Associate

NTTD Ser Singapore Pte.Lt; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

NTT DATA is seeking a Desktop Support Engineer in Singapore to respond to client requests and troubleshoot hardware and software issues. You will travel to client sites or connect remotely to resolve problems, install and upgrade hardware, and train users.

Strong OS knowledge and communication skills are essential. Applicants should have a Bachelor's degree in computer science or IT and proven experience in desktop support.

Qualifications

• Must have proven desktop support experience.
• Strong hardware knowledge: CPUs, memory, peripherals.
• Familiar with Windows, macOS, and common software applications.
• Experience with remote support tools and VPN access.
• Willingness to travel and work after hours when required.

Responsibilities

• Respond to client support requests and troubleshoot hardware/software issues.
• Travel to client sites or connect via remote link to resolve problems.
• Install, maintain and upgrade hardware and computer peripherals and operating systems.
• Troubleshoot networking and connection issues and advise on upgrades.
• Provide basic training and complete job reports.

Skills

Proven work experience

Hardware knowledge

OS and software knowledge

Remote connection systems

Travel flexibility

Interpersonal skills

Communication skills

Education

Bachelor's degree in computer science or IT

Tools

Remote connection tools

Job description

Req ID: 387389

Job Description

1. Responding to client support requests.
2. Contacting clients to find out the nature of the problem.
3. Traveling to the client’s location or connecting via a remote link.
4. Troubleshooting hardware and software issues.
5. Installing and maintaining hardware and computer peripherals.
6. Installing and upgrading operating systems and computer software.
7. Troubleshooting networking and connection issues.
8. Advising on software or hardware upgrades.
9. Providing basic training in computer operation and management.
10. Completing job reports and ordering supplies.
11. Provide network technical support for complex network related incidents, changes and projects
12. Troubleshooting of Cisco and wireless technology, network routing and switching
13. Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission.
14. Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
15. Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
16. Manage, operate and maintain LAN/Voice/Video services for the Command.
17. Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.
18. Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments

Desktop Support Engineer Responsibilities

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Desktop Support Engineer Requirements

• Bachelor’s degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.