Field Support Engineer [Jurong East | 8:30am–5:15pm | $3.5K–$6K + Bonus] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm is seeking a Marine Field Service Engineer in Singapore to provide technical support and maintenance for marine generators. The role involves troubleshooting, client interaction, and travel within the Asia Pacific region. Candidates should have relevant engineering qualifications and significant experience in similar roles.

Benefits

13th month salary

SGD 250 transport allowance

Qualifications

• Minimum 5 years of relevant experience required.
• Fair amount of traveling across Asia Pacific and Southeast Asia.
• Prior electrical and control experience is advantageous.

Responsibilities

• Provide standby support and emergency call for customer support.
• Offer after-sales technical support and site maintenance.
• Investigate customer complaints regarding product failures.

Skills

Hands-on experience with Marine Generator assembly

Familiarity with marine electronics and automation systems

Technical support and troubleshooting skills

Ability to generate systematic service reports

Education

Diploma/degree in Electrical/Mechanical Engineering

Job description

Field Service Engineer

• Working Location: Jurong East
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Junior) : SGD 3,500 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance
• Salary range (Senior) : SGD 4,500 to SGD 6,000 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279