FIELD SERVICE TECHNICIAN V

TE Connectivity; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global technology company in Singapore seeks a Field Service Technician to support after-sales service and provide technical assistance for power quality products. The ideal candidate will have a strong electrical background and several years of customer support experience, coupled with excellent interpersonal skills. Responsibilities include onsite interventions and collaboration with sales teams. This role requires travel across the APAC region, approximately 30-50%.

Qualifications

• 3+ years technical experience in the field of industrial products.
• Several years’ experience in customer support, particularly in field.
• Safe handling of modern IT resources.

Responsibilities

• Manage and support after sales/service business power quality.
• Provide technical support and in-house repairs for power quality products.
• Organize and coordinate onsite interventions across APAC.

Skills

Electrical/Electro knowledge

Good interpersonal skills

Technical support experience

Good command of English

Education

Diploma/degree in engineering course

Tools

MS Office

SAP

Job description

FIELD SERVICE TECHNICIAN V

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment.

We are looking for a Field Service Technician to service existing customers, Ensuring of the operational after sales and service business power quality in the area of Asia Pacific, as well as other region for special requests. That includes the tasks of 2nd level technical support, onsite interventions, in house repairs/analysis, spare part management, create and maintain of service documentation, support & training of local service partner.

Job Responsibilities

• To manage and support after sales/service business power quality in the Asia pacific, as well as other regions on special request.

• To provide technical support, in house repairs/analysis for power quality products.

• Organize, coordinate and perform onsite interventions across APAC.

• Support Sales Team for on-site Maintenance contracts and repairs in Singapore.

• Coordinate between Sales & Quality departments regarding warranty claims.

• Responsible for service & exchange stock, spare parts/ safety stock management and monthly reporting.

• Create and maintain service documents.

• Support & training of service partners. And Maintenance and creation of requested service documentation, check lists and templates.

• Optimization of Service product portfolio in APAC (e.g. Maintenance contract).

• To monitor and update all service cases in system.

• Prepare & provide plan cost and actual cost for service cases to Head of Service.

• Prepare quotation for service items for sales department.

• Systematic detect and report vulnerabilities in products & processes.

Job Requirements

• Possess in-depth of Electrical/ Electro knowledge and application.

• Several years’ experience in customer support (contact with customer in field)

• Diploma/degree in engineering course (Electrical, Electronics, Electro-Mechanical or Mechanical)

• Minimum 3 years technical experience in the field of industrial products

• Safe handling of modern IT resources

• Good interpersonal and communication skills

• Well-versed in basic MS Office tools (eg. Word, Excel) and SAP (preferred)

• Interpersonal savvy

• Good command of English, Mandarin speaking an advantage

• Good follow up and consultative approach attitude

• Able to work independently, customer-oriented, team player

• Quality and safety awareness

• Willing to travel about 30-50%

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location:

Singapore, 04, SG, 239920

City: Singapore

State: 04

Country/Region: SG

Travel: 25% to 50%

Requisition ID: 131094

Alternative Locations:

Function: Engineering & Technology

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.