Field Service Technician/Engineer

ELOB PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the semiconductor industry is seeking a technician to troubleshoot and maintain equipment. The role involves on-site installation, customer liaison, and performance monitoring. Ideal candidates will hold a degree/diploma in Electrical/Electronic Engineering with at least one year of relevant experience.

Qualifications

• Minimum 1 year of relevant experience with semiconductor equipment knowledge.
• Degree/Diploma in Electrical/Electronic Engineering or equivalent preferred.

Responsibilities

• Troubleshoot and resolve technical issues on semiconductor equipment.
• Perform on-site installation and preventive maintenance.
• Serve as liaison with customers on technical matters.

Skills

Troubleshooting

Technical Support

Customer Service

Education

Degree/Diploma in Electrical/Electronic Engineering

Job description

【Responsibilities】
- Troubleshoot and resolve technical issues on semiconductor equipment and systems, including computer systems, complex software, or networked and/or wireless systems
- Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment
- Serves as company liaison with customers on administrative and technical matters for assigned projects
- Coordinate logistics arrangements with customers on equipment-related matters
- Responds to customers’ complaints, provides time to find solutions to resolve customers’ issues
- Monitors the performance of the product, provides regular update reports and feedback on customer service requests
- Reports common complaints of customers to management to address the situation for future reference

【Requirements & Preferences】
(Preferred)
- Degree/Diploma in Electrical/ Electronic Engineering or its equivalent.
- Minimum 1 year of relevant experience with semiconductor equipment knowledge.