Field Service Technician

Steenbok Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading IT service company in Singapore is seeking a motivated Helpdesk/Technical Support professional. This role involves resolving queries, escalating issues, and providing monthly reports. Candidates should have a degree in Computer Science or a related field, along with relevant experience and strong communication skills.

Benefits

Solid track record of success

Opportunities for positive impact

Qualifications

• At least 1 year of experience in Helpdesk/Technical Support.
• Strong analytical skills.
• Ability to thrive in fast-paced environments.

Responsibilities

• Escalating technical issues and following up until resolved.
• Ensuring all standards and procedures are followed.
• Answering queries related to standard applications and IT services.

Skills

Communication

Interpersonal skills

Analytical skills

Education

Degree/Diploma in Computer Science or Engineering

Job description

Over the years, it has cultivated a niche in interconnecting applications from mobile and web frontends to traditional ERP systems through middleware. Today, its best value to the customer is its experience and ability in cross-application connectivity.

To date, its business has remained as that of an outsourced IT arm to the industries.

The Role

You Will Be Responsible For

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issues relating to the usage of standard applications and IT services.
• Providing monthly help desk reports.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are highly goal-driven and work well in fast-paced environments.
• You possess strong analytical skills and are comfortable dealing with numerical data.
• You are adaptable and thrive in changing environments.

What's on Offer?

• Work within a company with a solid track record of success.
• Join a well-known brand within IT Services.
• Opportunity to make a positive impact.