Field Service Manager (Process)

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in materials engineering solutions is looking for a managerial role to oversee financial forecasting, service agreements, and customer satisfaction in Singapore. This position requires a Bachelor's degree and strong leadership to manage customer engineers effectively while promoting quality improvement and operational excellence.

Qualifications

• Experience in operations management and service agreement sales.
• Strong leadership skills to manage teams and ensure safety practices.
• Ability to develop operational strategies and foster employee satisfaction.

Responsibilities

• Forecast financial and operational requirements for key businesses.
• Manage local inventories and customer service agreements.
• Interview, hire, and train customer engineers.

Skills

Customer Satisfaction

Project Management

Financial Forecasting

Continuous Improvement

Education

Bachelor's Degree in Engineering or Business

Job description

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences, and backgrounds.

We deliver material innovation that changes the world.

Key Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedures. Maintains DSO according to goals. Manages systems start-up and warranty costs under reserve.
• Ensures customer satisfaction with company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through communication of business progress and all related actions, setting goals, controlling achievements, and establishing training and career development plans.
• Ensures the appropriate safety practices among customer engineers. Develops CE skills. Spots and develops managerial/other specialist talent.
• Escalates system downs according to valid escalation procedures to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed uptime and other parameters as sold to customers.
• Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce.