Field Service Manager (Medical Devices)

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An innovative medical devices provider is on the lookout for a dynamic Field Service Manager to enhance their engineering team. This role involves leading a service team to deliver exceptional after-sales support, including equipment installation and maintenance. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for customer satisfaction. Join a forward-thinking company that values continuous improvement and offers a supportive environment for professional growth. If you are ready to take your career to the next level, this opportunity is perfect for you.

Qualifications

• Minimum Diploma in Electrical or related discipline.
• At least 5 years of relevant experience in field service management.

Responsibilities

• Lead and manage a service team for high-quality after-sales support.
• Develop and implement service strategies and workflows.

Skills

Team Leadership

Technical Support

Customer Relationship Management

Service Strategy Development

Education

Diploma in Electrical Engineering

Job description

Our client is a leading medical devices provider. Due to their expansion plans, they are seeking a Field Service Manager to join their engineering team, aiming to develop their high-performing team. The position is located in the Central area, easily accessible.

Responsibilities of the Field Service Manager:

1. Lead and manage a service team to ensure high-quality after-sales support, including equipment installation, commissioning, and preventive maintenance.
2. Provide hands-on support for complex technical issues and escalations.
3. Develop and implement service strategies, workflows, and standards to ensure timely and efficient customer support.
4. Act as a technical advisor to clients, ensuring strong customer relationships and satisfaction.
5. Review service reports, track performance metrics, and drive continuous improvement initiatives.

Requirements:

• Minimum Diploma in Electrical or related discipline
• At least 5 years of relevant experience
• Experience leading or managing a team
• Own transport is an added advantage

We regret that only shortlisted candidates will be notified.

Contact: [e-mail]

EA License No: 19C9682

EA Personnel No: R2199158

EA Personnel Name: Soo Wei De