Field Service Manager - Combustion Equipment

Connect Energy; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in combustion technology seeks a Field Service Manager, responsible for managing service personnel and ensuring outstanding customer service in the APAC region. Candidates should have relevant technical experience, strong leadership skills, and the ability to troubleshoot complex systems. This role offers a dynamic working environment with opportunities for travel and skill development.

Qualifications

• Relevant experience in field service work.
• Willingness to work overtime and respond to service calls 24/7.

Responsibilities

• Supervising and training field service personnel.
• Developing key customer relationships.
• Handling hiring, training, and deployment of direct reports.

Skills

Electrical skills

Mechanical skills

Instrumentation and control systems

Proficiency in Microsoft Office

Customer relationship management

Education

Technical diploma in chemical, mechanical, or electrical engineering

Job description

Field Service Manager - Combustion Equipment

Job Description:

A successful candidate for this role will be responsible for building direct customer relationships and supervising, training, and mentoring field service personnel for the APAC region. The role involves testing, troubleshooting, and commissioning a wide variety of combustion, mechanical, electrical, and control equipment on our manufactured and packaged systems.

The systems include, but are not limited to, boiler systems, burners, flares, thermal oxidizers, VRUs, VCUs, and involve blowers, pumps, motors, valves, actuators, transmitters, emission monitoring equipment, recorders, programmable logic controllers (PLC), HMI screens, VFDs, and other control devices.

A Day in the Life:

The Technical Services Manager will manage a team of field service personnel, solving problems independently and planning schedules effectively. They will ensure all safety, health, and performance training requirements are met for themselves and their team.

Other responsibilities include:

• Developing relationships with key customers
• Contributing to product development for future growth
• Handling hiring, training, deployment, and development of direct reports
• Reviewing and correcting electronic logs and timesheets
• Resolving field issues promptly
• Building relationships at local and corporate levels to enhance market share and service quality
• Forecasting manpower needs, preparing technical bulletins, managing budgets, and conducting performance evaluations
• Supporting sales efforts in installation and construction projects

What You Will Need:

• Relevant experience in field service work
• Basic electrical and mechanical skills
• Experience with instrumentation and control systems
• Proficiency in Microsoft Outlook, Excel, and Word
• Technical diploma in chemical, mechanical, or electrical engineering
• Willingness to work overtime and respond to service calls 24/7

What Will Put You Ahead:

• Experience with combustion equipment, motors, valves, actuators, transmitters, and PLCs
• Understanding of PLCs and HMI systems
• Experience in supervisory or team management roles

Physical Demands and Working Conditions:

• Flexibility to work various schedules, including travel and overnight stays
• Ability to wear PPE such as helmets, glasses, gloves, flame-retardant clothing, safety boots, and respirators
• Ability to sit, crawl, stand, kneel, crouch, climb, and work for extended periods
• Ability to work outdoors in various weather conditions
• Ability to climb ladders and navigate uneven surfaces