Field Service Manager - Combustion Equipment

Field Service Manager - Combustion Equipment

Job Description:

A successful candidate for this role will be responsible for direct customer relationship building and supervising, training, and mentoring field service personnel for the APAC region to accomplish the testing, troubleshooting, and commissioning of a wide variety of combustion, mechanical, electrical, and control equipment on our manufactured and packaged equipment.

The systems include, but are not limited to boiler systems, burners, flares, thermal oxidizers, VRUs, VCUs, and involve blowers, pumps, motors, valves, actuators, transmitters, emission monitoring equipment, recorders, programmable logic controllers (PLC), HMI screens, VFDs, and other control equipment.

A Day in the Life:

To be successful, the Technical Services Manager will manage a team of field service personnel and solve problems with little or no outside input. Time management, project, and manpower schedule planning are critical to succeed in this position. The chosen candidate will be responsible for meeting all safety, health, and performance training requirements for themselves and ensuring all their direct reports are in 100% compliance.

Other management and operational responsibilities will include:

1. Direct interaction and developing alliances with key customers.
2. Product developments for future growth of Field Services.
3. Management and administrative tasks for hiring, training, deployment, and continued development and mentoring of all direct report employees.
4. Review and correction of all direct report electronic logs and timekeeping.
5. Quick resolution and redirection on field issues as they develop.
6. Developing key relationships with customers on a local and corporate level to gain market share for the region and strengthen our competitive advantage for service quality and customer satisfaction.
7. Development of field service manpower forecasting spreadsheets, technical bulletins, service personnel budgets, and annual performance evaluations for direct reports.
8. Support the commercial sales effort in installation & construction projects.

What You Will Need:

• Previous relevant experience in field service work.
• General electrical and mechanical skills.
• Instrumentation and control systems experience.
• Experience with Microsoft Outlook, Excel, and Word.
• Degree or Technical Diploma in chemical, mechanical, or electrical engineering.
• Ability to work overtime.
• Must be able to respond to service calls and call outs 24/7.

What Will Put You Ahead:

• Experience working on combustion equipment, industrial, electrical, and electronic equipment including, but not limited to motors, valves, actuators, transmitters, and PLC equipment.
• Understanding of Programmable Logic Controllers (PLC) & HMI.
• Experience working in a supervisory position.
• Experience in a service management or team management role.

Physical Demands/Unusual Working Conditions:

• Flexibility to work various schedules as needed to meet demands of field projects, including travel and extended overnight stays, and at times through weekends.
• Ability to wear Personal Protective Equipment such as hard hats, safety glasses, gloves, flame retardant clothing (FRC), safety toe boots, negative and positive pressure respirators, etc.
• Ability to sit, crawl, stoop, stand, kneel, crouch, climb, and stand for a large portion of the workday.
• Ability to work in hot, cold, or inclement climate conditions (100% outdoor working conditions).
• Ability to climb ladders and navigate uneven surfaces.