Field Service Leader / Supervisor ($4100 /Non Shift/ Electrical / Permanent)

Charterhouse Resources; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in Singapore is seeking a Field Service Operations Manager who will lead daily operations, manage a technical support team, and ensure customer satisfaction. The ideal candidate will have proven leadership skills, strong technical knowledge, and experience in process management. This permanent, full-time position offers competitive benefits and opportunities for professional development.

Benefits

Great employment benefits

Qualifications

• Proven ability to lead technical teams and manage field service operations.
• Experience in technical support and customer service roles.
• Strong analytical skills for root cause analysis and performance management.

Responsibilities

• Oversee daily capacity planning, job scheduling, and compliance with service level agreements.
• Resolve technical issues, handle customer complaints, and implement corrective actions.
• Design support processes and manage budgets and staff performance.

Skills

Leadership

Technical Support

Process Management

Customer Service

Job description

• 5 days office hour

• Toa Payoh

• Permanent full time with great employment benefits

Responsibilities :

• Lead Field Service Operations – Oversee daily capacity planning, job scheduling, fault calls, and ensure SLA compliance.

• Technical & Customer Support – Resolve technical issues, handle customer complaints, conduct root cause analysis, and implement corrective actions.

• Team Development – Ensure technicians are properly trained; create and maintain operational guides and documentation.

• Process & Performance Management – Design and evaluate support processes, manage budgets, staff performance, development, and recognition.

• Vendor & Stakeholder Coordination – Handle permits, liaise with vendors and internal departments, manage procurement tasks (PR, PO, GRN).

• System Support & Reporting – Support internal systems (CTS), conduct UAT/testing, maintain continuity plans, and deliver reports/attend meetings.

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to [e-mail]

Charterhouse Resources Pte Ltd (13C6338)

Nix Bo R24123586