Field Service Lead Engineer – UPW

Veolia; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in water management is seeking a Service Technician to provide exceptional technical assistance for water treatment systems. The role involves technical direction, customer interaction, and management of maintenance operations. Candidates must have a relevant engineering degree and experience in water treatment facilities, with strong communication and interpersonal skills.

Qualifications

• At least 2 years of experience in field service or operation and maintenance.
• Diploma holders in Mechanical/Electrical/Instrument are welcome.
• Experience in operation & maintenance of water treatment systems (RO, EDI, UF, Filters).

Responsibilities

• Provide service excellence and technical direction for SWTS products.
• Manage and maintain water treatment plant contracts.
• Provide on-site technical assistance and training.

Skills

Proficient with Microsoft applications

Proficient with Google Workspace applications

Strong interpersonal skills

Analytical skills

Leadership skills

Strong oral and written communication

Education

Mechanical/Electrical/Instrument engineering degree

Job description

Job Description

• Provide SERVICE EXCELLENCE, general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, stock inventory, and installation of SWTS products

• Act as VEOLIA point of contact for the customer.

• Provide on-site interpretation of data and technical instruction

• Provide Technical Sales and Account/Sales Manager with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate

• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions

• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

• Assist customer in scheduling maintenance and workload

• Assure that equipment and parts meet established schedules

• Review reported malfunctions and identify / analyze any undesirable trends

• Make recommendations on findings

• Review effectiveness of maintenance actions to identify training needs

• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

• Manage, Operate and Maintain water treatment plant contracts, including periodic reports submission

• Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for EHS and production emergencies

• Initiate & implement required modification and retrofit projects (Value-Added Projects)

Qualifications

• Mechanical/Electrical/Instrument or equivalent degree in engineering from an accredited university or college with at least 2 years of experience in a field service or operation and maintenance position for Ultra-Pure Water & process treatment field. Diploma Holders in Mechanical Electrical/Instrument background.

• Ability and willingness to travel within territory.

• Must be proficient with Microsoft and google workspace applications

Additional Information

• Atleast 3 years’ experience in the operation & maintenance of water treatment system or facility operation (RO, EDI, UF, Filters, WWTP)

• Experienced on control system (SCADA or HMI)

• Strong Knowledge on water treatment system: Filtration, RO, UV, IX, EDI, degasifier, UF & etc.

• Strong oral and written communication skills

• Able to interface at all levels of the organizationboth internally and externally

• Strong interpersonal and leadership skills

• Proven analytical and quality improvement ability

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.