Field Service Engineer / Senior (Marine Generator) - Jurong East

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in power generation products is seeking a Field Service Engineer in Singapore. The role involves commissioning, troubleshooting, and maintenance of marine generators and UPS systems, requiring strong technical skills and customer service orientation. Candidates with a diploma or degree in Electrical Engineering and hands-on experience are encouraged to apply.

Benefits

Attractive salary package: basic + allowance & annual bonuses

Extensive medical benefits: outpatient, dental, optical, and annual health screening

Qualifications

• Diploma/Degree in Electrical Engineering required.
• Strong customer service orientation and enthusiasm for power generation.
• Prior experience with control systems advantageous.

Responsibilities

• 24/7 standby support and emergency call for customer support.
• After-sales technical support and maintenance responsibilities.
• Installation, commissioning, and customer training.

Skills

Problem-solving

Customer Service Orientation

Team Player

Education

Diploma/Degree in Electrical Engineering

Tools

John Deere ECU

KDI ECU

Job description

Key Highlights:

• Attractive salary package: basic + allowance & annual bonuses
• Extensive medical benefits: outpatient, dental, optical, and annual health screening
• Working with world's leading company in generators and UPS products

About the Company:

For the last 100 years, our client has been a front leader company in providing engines, generators, and UPS products that have powered homes, hospitals, lawn mowers, stadiums and everything in-between.

Basic Functions

We are looking for Field Service Engineers for commissioning, troubleshooting and repair of marine Generator and UPS. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Requirements:

• Diploma/Degree in Electrical Engineering
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

How to Apply:

Interested candidates, please submit your updated resume by using Apply button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027