Field Service Engineer, Regional

LIFE TECHNOLOGIES HOLDINGS PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Join a leading biotechnology solutions organization as you implement innovative solutions for pharmaceutical production and cancer research. This role offers the opportunity to work with advanced technologies, providing essential service-related activities that enhance customer experience and optimize equipment functionality. Your contributions will significantly impact the biotechnological landscape by ensuring exemplary service and maintaining robust client relationships.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare benefits

Career development opportunities

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2+ years of experience in bioprocessing and related fields required.
• Able and willing to travel extensively.

Responsibilities

• Provide instruments and equipment services including installation and maintenance.
• Ensure timely customer response times and problem resolution.
• Develop and maintain positive relationships with customers.

Skills

Communication

Customer Experience

Self-motivated

Problem-solving

Teamwork

Education

Bachelor’s degree in computer technology, E/E, automation, or biology, chemistry

Tools

Delta V

Microsoft Windows

Job description

Job Description

Join our team to implement top-tier solutions for global challenges like biotechnology and pharmaceutical production and cancer research. This outstanding opportunity allows you to work with brand new technologies and make a significant impact on the world!

Job Responsibilities:

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Contribute to high-value service-related procedures and documents.
• Work closely with other departments to improve customer experience.
• Foster customer happiness by ensuring timely customer response times and problem resolution.
• Provide up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Develop and maintain positive relationships with customers in your assigned territory.
• Assist the Service Sales Representative with service orders.
• Support product quality improvement.
• Participate in service optimization projects.

Keys to Success

Education

• Bachelor’s degree or equivalent experience in computer technology, E/E, automation, or biology, chemistry is preferred.

Experience

• 2+ years of experience in bioprocessing, automated bioproduction, bioproduction equipment design/maintenance/software control, bioprocessing chromatography, and other relevant techniques desired.

Knowledge, Skills, and Abilities

• Identify, recommend, and prioritize improvements to the customer experience, as well as internal process improvements, and work with appropriate internal and external partners to implement them.
• Delta V or other control software experience is a plus.
• Proven teammate who can work with counterparts and customers across the world.
• Self-motivated, self-starter with robust communication skills.
• Advanced knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.
• Excellent oral and written English skills.
• Able and willing to travel extensively.

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We provide an exciting company culture that stands for integrity, intensity, involvement, and innovation!