Field Service Engineer | Jurong East | 5 Days | Up to $4.5K + 13th Month | lCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable HR advisory firm in Singapore is seeking a Field Service Engineer to provide technical support and maintain customer relationships. The role requires a diploma or degree in Electrical/Mechanical Engineering and at least 5 years of relevant experience, with frequent travel in the Asia Pacific region. An experience with control systems will be advantageous. The position offers competitive monthly salary and allowances.

Benefits

13th month pay

SGD 250 transport allowance

Qualifications

• At least 5 years of relevant experience in a similar role.
• Willingness to travel in the Asia Pacific and Southeast Asia Region.
• Experience with electrical and control systems is advantageous.

Responsibilities

• Provide standby support and emergency call for customer support.
• Deliver after-sales technical support and maintenance.
• Investigate customer complaints related to product failures.

Skills

Technical support

Customer relationship management

Problem-solving

Education

Diploma/degree in Electrical/Mechanical Engineering

Tools

Control systems

ECU systems

Job description

Position Title: Field Service Engineer / Assistant Field Service Engineer

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range: SGD 3,500 to SGD 4,500 monthly, 13th month, SGD 250 transport allowance

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

CHEONG YEAT LONG | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279