Field Service Engineer (CVD/PVD)

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in materials engineering solutions seeks a technician. The role involves performing standard service and maintenance, troubleshooting technical issues, and ensuring customer satisfaction. Candidates must handle physically demanding tasks and work in clean room conditions with proper equipment.

Qualifications

• Ability to perform maintenance with minimal aid.
• Knowledge of process, software, or hardware-related systems.
• Ability to work in a physically demanding environment.

Responsibilities

• Perform standard service activities and preventative maintenance.
• Diagnose and resolve technical issues unassisted.
• Ensure customer satisfaction and comply with safety procedures.

Skills

Troubleshooting

Preventative maintenance

Customer satisfaction

Technical communication

Tools

Hand and power tools

Job description

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences, and backgrounds to make possible better ideas and breakthrough innovations.

Our innovations Make Possible a Better Future.

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance.
• Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted. Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct revisions of procedures and schematics are available prior to performing work.
• Able to diagnose and resolve recurring technical problems. Demonstrates consistent ability to execute escalation plans. Able to resolve day-to-day issues. Exposure to systemic issue resolution.
• Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimal aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software, or hardware-related system problems (Predictive maintenance).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, working in noisy environments, and the use of hand and power tools. Additionally, since this position generally involves working in a clean room, appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields are required.

Working location: North or East (customer site)