Field Service Engineer ( Bioproduction Group )

Thermo Fisher Scientific; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Join a leading company dedicated to providing innovations in bioproduction. As a technician, you will be engaged in servicing cutting-edge automation hardware while ensuring a top-notch experience for customers in the bioprocessing sector. You'll be part of an organization addressing global challenges through technology and customer-centric solutions.

Qualifications

• 4+ years of experience in bioprocessing and automated bioproduction.
• Experience with bioproduction equipment design and maintenance.

Responsibilities

• Provide instruments and equipment services including installation and maintenance.
• Develop and maintain positive relationships with customers.
• Participate in service optimization projects.

Skills

Communication

Problem Resolution

Customer Experience

Technical Skills

Self-Motivation

Education

Bachelor’s degree or equivalent in computer technology, automation, or biology

Tools

Delta V or other control software

Microsoft Windows operating systems

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Repair, install, and update Thermo Fisher Bioproduction Group hardware and automation products. Consult at customer sites.

Discover Impactful Work

Join our team to implement top-tier solutions for global challenges like environmental protection, food safety, and cancer research.

A Day in the Life

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.

• Contribute to high-value service-related procedures and documents.

• Work closely with other departments to improve customer experience.

• Foster customer happiness by ensuring timely customer response times and problem resolution.

• Provide up-to-date service reporting on customer activities.

• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.

• Develop and maintain positive relationships with customers in your assigned territory.

• Assist the Service Sales Representative with service orders.

• Support product quality improvement.

• Participate in service optimization projects.

Keys to Success

Education

• Bachelor’s degree or equivalent experience in computer technology, E/E, automation, or biology, chemistry is preferred.

Experience

• 4+ years of experience in bioprocessing, automated bioproduction, bioproduction equipment design/maintenance/software control, bioprocessing chromatography, and other relevant techniques desired.

Knowledge, Skills, and Abilities

• Identify, recommend, and prioritize improvements to the customer experience, as well as internal process improvements, and work with appropriate internal and external partners to implement them.

• Delta V or other control software experience is a plus.

• Proven teammate who can work with counterparts and customers across the world.

• Self-motivated, self-starter with robust communication skills.

• Advanced knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.

• Excellent oral and written English skills.

• Able and willing to travel extensively.