Field Service Engineer

NOVA MEASURING INSTRUMENTS SINGAPORE PTE. LTD.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Field Service Engineer to enhance customer support and drive growth in the semiconductor sector. This role is ideal for individuals eager to make a significant impact by implementing customer support policies and maintaining company systems in the field. You will be responsible for training users, managing parts inventory, and providing exceptional service beyond standard hours. If you're ready to contribute to a dynamic team and grow within the semiconductor industry, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in Semiconductor or Engineering required.
• Prior experience in semiconductor industry is an advantage.

Responsibilities

• Implement customer support policy and supervise company systems in the field.
• Maintain parts inventory and assist in new equipment integration.

Skills

Good communication skills

Team player

Service orientation

Ability to work shifts

Proficient in English

Education

Bachelor’s degree in Semiconductor/Engineering

Job description

Nova Singapore is looking for a Field Service Engineer to support our business and drive its growth.

As a Field Service Engineer, you will play a pivotal role, contributing to the overall success of Nova. This position offers an exciting opportunity for individuals who are passionate about Semiconductor and are eager to make a meaningful impact through the role.

Roles & Responsibilities

1. Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
2. Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
3. Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
4. Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
5. Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts stock policy, as set from time to time.
6. Assist in new equipment integration, “add-ons,” and upgrades.
7. Provide feedback to the headquarters based on experience gained with customers.
8. Support the customer beyond the defined working schedule as required.

Requirements

1. Bachelor’s degree related to Semiconductor / Engineering industry.
2. Prior experience in semiconductor industry would be an advantage.
3. Good communication skills, team player, service orientate.
4. Able to accept work shift and overseas support if needed.
5. Proficient in English.
6. Fresh graduates are welcome.