Field Service Engineer

AEM Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading semiconductor manufacturer in Singapore is looking for a technician to troubleshoot and resolve technical issues related to semiconductor equipment. The role involves on-site installation, preventive maintenance, and acting as a key liaison with customers. Candidates should have a degree in Engineering and 2-3 years of experience in the field. Availability for after-hours work is required.

Qualifications

• Minimum 2 to 3 years experience on site.
• Able to work in a cleanroom environment.
• Availability to work or be on standby during after-hours, weekends, and public holidays.

Responsibilities

• Troubleshoot and resolve technical issues related to semiconductor equipment.
• Perform on-site installation and preventive maintenance.
• Serve as the primary liaison between the company and customer.

Skills

Troubleshooting

Customer liaison

Preventive maintenance

Technical issue resolution

Education

Degree in Electrical/Electronic/Mechatronics/Mechanical Engineering

Job description

Job Description:

• Troubleshoot and resolve technical issues related to semiconductor equipment, PLC systems and software.

• Perform on-site installation, continuous improvement programs, parts overhaul, preventive maintenance, modifications and repairs on equipment

• Serve as the primary liaison between the company and customer on both administrative and technical matters for assigned projects.

• Respond to customer complaints, providing timely solutions to resolve issues.

• Monitor product performance and provide regular updates and feedback on customer service requests

• Report common customer complaints to management for future reference and resolution.

Job Requirements:

• Minimum 2 to 3 years experience on site

• Degree in Electrical/ Electronic/Mechatronics/Mechanical Engineering

• Able to work in a cleanroom environment.

• Availability to work or be on standby during after-hours, weekends, and public holidays.