Field Service Engineer

NAMIC Singapore; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in additive manufacturing technology is seeking a Field Service Engineer to enhance customer satisfaction through technical support and service. The role involves installation, maintenance, and troubleshooting of advanced 3D printing technology, requiring a strong technical background and excellent communication skills. Candidates should possess a Bachelor's degree in a relevant field and be prepared for occasional international travel.

Qualifications

• Bachelor's degree in relevant engineering field required.
• Hands-on mechanical and electrical troubleshooting experience.
• Experience with CAD software and automation systems.

Responsibilities

• Provide timely service visits and maintain machine status logs.
• Assemble, align, install, and commission machines.
• Manage inventory of spare parts for customers.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Interpersonal skills

Communication skills

Ability to work independently

Education

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology

Tools

CAD software

Job description

Job Description

Introduction: FSE is one of the key players who facing customers every day therefore how we communicate and respond to our customer day to day is directly impacting customer’s satisfaction which is the most important factor for SLM.

Goals: With Customer Centric mindset, focus on what is the best for customers especially in solving technical problems and earn their loyalty and that lead us to enjoy the benefit of them advocating SLM brand in the market.

Responsibility/Job description;

• You will keep a systematic log of all machine status and provide timely service visits to all customers. You will co-ordinate with APAC CS team and HQ in Germany and ensure that service tools and parts are readily available, to avoid unnecessary delays at customers’ end and to return the same after the service visits been done.
• Collaborate and support Distributor in your region to support their service activities as well as enhance their technical knowledge to ensure good customer satisfaction.
• You will ensure that customer’s site is ready for installation of new machine and be responsible to assemble, align, install and commission the machines, to ensure proper operation of the machine and conduct on-site maintenance and training for customers.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• You will be responsible for managing an inventory of commonly required spare parts for customers.
• You will ensure that general safety (fire, electrical shock, powder handling etc.) safety procedures and requirement for the operation of the demonstration machine and other facilities are adhered to.
• Occasionally work with HQ engineering team for troubleshooting which needs support from HQ.
• Priority to support his region but occasionally international travel may require to support across APAC region by HOS’ assignment.
• FSE’s responsibility well managing data in c4c and FSM by following up ticket process.
  
  

Requirements

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.
  
  

Relations/Reporting

• FSE directly report to Head of Service for technical and customer service related matters.
• FSE in SEA & ANZ region, working closely with Regional Technician Leader for daily business and scheduling and Technician Leader directly reporting to HOS.
• FSE closely communicate/collaborate with Country Manager regarding daily business operation.
  
  

Company Overview

Nikon-SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck, Germany, SLM Solutions has more than 600 employees worldwide.

Additional Information

Job Title

Field Service Engineer

Educational Requirements

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.

Career Level

Intermediate or Experienced

Work Schedule

Regular

Minimum Salary

To commensurate with experience

Maximum Salary

To commensurate with experience

Years Of Experience

0-5

Other Requirements

Customer Centric, strong customer relationship building skills

Employment Type

Full Time

Location:

North/South/East/West

Job Specialisation

Technical

Industry

AM Technology (Hardware / Process)