Field Service Engineer

HR Focus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international technology company in Singapore seeks a technical support specialist responsible for remote diagnosis and on-site support in the semiconductor industry. Ideal candidates should have a diploma or degree in Electrical/Mechanical Engineering and at least 3 years of relevant experience. Strong communication skills in English and ideally Mandarin are required. This role also involves documentation and administrative tasks, with opportunities for significant customer interaction.

Benefits

Transport allowance

AWS and performance bonus

Qualifications

• At least 3 years of experience in the Semiconductor or Flat Panel Display (FPD) industry.
• Repair experience of mechanical assemblies, valves, or semiconductor process equipment is advantageous.
• Basic vacuum knowledge and industry knowledge of SEMI/FPD/PV.

Responsibilities

• Perform remote diagnosis to fix trouble and provide on-site support as needed.
• Handle spare parts for troubleshooting and consult with HQ for support.
• Provide timely updates on the status of field issues and manage documentation.

Skills

Technical competence for mechanical/electrical/software

Customer support/field service experience

Strong customer focus

Communication skills in English and preferably Mandarin

Interpersonal skills

Education

Diploma or Degree in Electrical/Mechanical Engineering

Tools

Microsoft Office suite

ERP systems such as MS Dynamics or SAP

Job description

Client: International Company (Valves)

Location: Ang Mo Kio
Working Hours: Mon to Fri, 8.30am to 5.30pm
Salary Range: $4000 - $5000 with transport allowance

Benefits: AWS and performance bonus

Roles and Responsibilities:

1. Perform remote diagnosis to fix the trouble remotely if it is possible and perform on-site support to fix troubles when the remote troubleshooting does not work well.

2. Handle spare parts for troubleshooting

3. Consult with HQ and Factory to obtain support when necessary.

4. Provide timely updates to the manager on the status of field issues, whereabouts, and availability to support on-site work.

5. Escalate the trouble to management in a timely manner when necessary.

6. Perform follow-up and administrative activities (daily service report, trouble analysis report, 8D report, etc.) during/after the repair is completed.

7. Prepare RGA for field return and create Failure Analysis Report (FAR).

8. Support and assist the manager on all technical matters.

9. Offer innovative solutions to fix troubles happening at the customer's site.

10. Regular local travel required; regional and international travels less than 30%.

11. Support part shipment, documentation, and packing work for field/warranty cases when needed.

12. Assist warranty evaluation and repair tasks in the service center when time permits.

13. Any other work-related tasks as assigned by the manager.

Qualifications/Requirements:

1. Diploma or Degree in Electrical/Mechanical Engineering is required.

2. At least 3 years of experience in the Semiconductor or Flat Panel Display (FPD) industry.

3. Technical competence for mechanical/electrical/software.

4. Repair experience of mechanical assemblies, valves, or semiconductor process equipment is advantageous.

5. Basic vacuum knowledge and industry knowledge of SEMI/FPD/PV.

6. Customer support/field service experience is desired.

7. Demonstrated verbal and written communication skills in English and preferably Mandarin to communicate with Chinese speaking customers.

8. Able to work in teams and independently.

9. Competent in full Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and ERP systems such as MS Dynamics or SAP is an advantage.

10. Possess good interpersonal skills, communication skills, discipline, and work attitude.

11. Strong customer focus and commitment to customer satisfaction.

Agent ID: 1439055

Lic No: 13C6829