Field Service Engineer

Merck Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the field of electronics is looking for a qualified individual to join their measurement and testing technology team. The role involves troubleshooting systems, managing customer relations, and overseeing qualifications for new technologies. Ideal candidates will have an engineering background and experience in semiconductor technology, coupled with strong communication skills aimed at enhancing customer satisfaction. Join a culture that fosters inclusion and empowers innovation.

Benefits

Culture of inclusion and belonging

Opportunities for development and growth

Qualifications

• Degree in Engineering, preferably Mechanical, Electronic, or Microelectronics.
• Strong technical foundation in semiconductor or related fields.
• Experience in customer-facing technical support.

Responsibilities

• Manage startup activities and system qualifications.
• Troubleshoot Unity toolset and provide corrective maintenance.
• Ensure customer satisfaction through high communication.

Skills

Technical foundation in semiconductor

Customer communication

Good communication skills

Team-oriented mindset

Education

Degree in Engineering (Mechanical, Electronic, or Microelectronics)

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

Your Role

• Part of Unity-SC’s measurement and testing technology business.
• In charge of startup activities from move in, until system apps qualification. Able to complete qualifications.
• Troubleshoot and provide corrective maintenance to Unity toolset.
• Follow up on the customer’s feedback and system issues by coordinating high communication level with customer, Unity team and headquarter.
• Initiate and participate to projects related to customer CIP or internal projects.
• Follow and propose action plan for corrective action and improvement.
• Follow checklist and procedure. Perform system retrofit when needed.
• Report non-conformances from customer site.
• Ensure customer satisfaction and relation by developing a high communication level and proactive actions.
• Capability to conduct daily activities on intense production area.
• Follow all safety rules and internal process.
• Part of the job include providing training to customer.

Who You Are

• Degree in Engineering (Mechanical, Electronic, or Microelectronics preferred).
• Strong technical foundation in semiconductor or related fields.
• Customer-facing experience, handling technical support and communication with international teams.
• Good communication skill.
• Team-oriented mindset with knowledge-sharing capabilities.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!