Field Engineer (Robotic / Automation)

People Profilers; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading company in automation seeks a skilled technical expert to ensure the performance and reliability of their Autonomous Guided Vehicle (AGV) fleet. Responsibilities include commissioning AGVs, troubleshooting, and engaging with customers. Ideal candidates will possess a technical background with strong communication and problem-solving abilities, thriving in a dynamic environment.

Benefits

Competitive remuneration package

Comprehensive range of benefits

14 annual leave days

Qualifications

• 3 years of relevant customer-facing experience preferred.
• Experience in Linux (preferably Ubuntu) and scripting.
• Familiarity with network security technologies and protocols.

Responsibilities

• Commission AGVs and conduct on-site user acceptance tests.
• Ensure performance of AGVs and monitor health and operations.
• Provide troubleshooting and technical guidance to customers.

Skills

Communication

Troubleshooting

Customer focus

Team player

Linux administration

Bash scripting

Python scripting

Education

Bachelors or Diploma in Engineering, Computer Science, or Robotics

Job description

• Commissioning of AGV at customer sites which includes on-site user acceptance tests
• Ensure the performance and reliability of company fleet of AGVs, network and customer site infrastructure
• Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians
• Monitor the health and operations of the company fleet of AGVs and proactively engage to resolve faults before they impact customer operations
• Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance
• Maintain up-to-date records of AGV and site configurations, this includes software and hardware configurations
• Communicate and collaborate with our global engineering teams
• Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures
• Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices
• Contribute to the design and creation of AGV missions using company proprietary mission description language
• Provide on pre-sales technical assessments
• Infrastructure includes reflective markers and networking equipment
• Participate in Proof of Concept (demonstrations) with demo AGVs
• Ensure strong relationships with all customer representatives

Requirements

• Bachelors or Diploma with experience in a technical field (including EE, ME, CS, Robotics) with3 years of relevant (customer facing) work experience is preferred
• Must be able to focus and drive issues to closure in a fast-paced, agile environment.
• Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.
• Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.
• Ability to troubleshoot and resolve device and system-level problems in Linux.
• Experience with firewalls, VPN and network security technologies
• Working knowledge of SSH, DNS and other network protocols
• Willingness to troubleshoot electro-mechanical components.
• Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
• Strong team player
• Experience with ROS command line and graphical tools advantageous
• Benoi (pick upfrom Joo Koon MRT), Monday to Friday, 08:30 AM - 05:30 PM, Basic + 2 times bonuses + 14 AL, perm role

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified