Field Engineer - Desktop

Infinite Computer Solutions Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Support Engineer to deliver exceptional technical assistance to end-users across Singapore. In this role, you will provide both on-site and remote support, ensuring high levels of user satisfaction through excellent customer service. You will collaborate with engineering teams to resolve issues efficiently while maintaining a positive attitude and strong communication skills. If you have a passion for technology and a commitment to helping others, this is the perfect opportunity to advance your career in a dynamic environment.

Qualifications

• 2-3 years of relevant experience in a System Integrator environment.
• Strong problem-solving and customer management skills.

Responsibilities

• Provide on-site and remote technical assistance to end-users.
• Support users with MS Exchange Email and Outlook client-related issues.
• Collaborate with L2 / L3 Engineers to resolve user issues.

Skills

Windows OS

Active Directory

Office 365

MS Exchange Email

Outlook Client

Problem-solving

Customer service

Communication skills

Education

Relevant Technical Certification

Job description

Role: Field Support Engineer (NTT)

Location: Island Wide

Duration: 3-month contract (extendable 1-2 months)

Job Description:

1. Provide on-site and/or remote technical assistance to end-users, including diagnosis and troubleshooting of technical problems.
2. Support end users with MS Exchange Email and Outlook client-related issues.
3. Collaborate with L2 / L3 Engineers to resolve user issues.
4. Track user-reported issues and report back to the central team daily.
5. Maintain a high level of user satisfaction with excellent customer service, offering solutions tailored to clients' needs.
6. Possess good knowledge of Windows OS, Active Directory, Office 365, MS Exchange Email, and Outlook Client.
7. Require 2-3 years of relevant experience, preferably in a System Integrator (SI) environment.
8. Demonstrate strong problem-solving skills and a positive attitude.
9. Exhibit good coordination and communication skills with internal and external customers.
10. Ability to work independently with minimal supervision.
11. Excellent customer management skills.
12. EA License # 14C6941