Field Application Engineer (IoT)

MEDs Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MEDs Technologies Pte Ltd is looking for a Technical Pre-sales Engineer to support customer evaluations and engineering decisions in IoT solutions. The role entails integrating hardware, assisting with debugging, and providing architecture guidance for various projects. Candidates should have expertise in wireless technologies, programming, and strong communication skills to effectively train and assist customers. This role involves collaboration across multiple teams within the company, including sales and R&D, ensuring successful IoT product deployments.

Qualifications

• Experience with wireless technologies like LTE, 5G, and LoRaWAN.
• Proficient in programming languages such as Python, JavaScript, and C/C++.
• Strong understanding of IoT protocols and cloud connectivity.

Responsibilities

• Support customers in evaluating IoT solutions and integrating hardware.
• Assist with debugging and provide system architecture guidance.
• Conduct training sessions and support during the product ramp-up stage.

Skills

Wireless Technology

Firmware Programming

Customer Communication

Technical Writing

Debugging

Job description

1. Technical Pre-sales Role

• Work closely with sales and marketing to support customer evaluations and decision-making (design-in stage)

• Provide roadmap/new product/technical update, proof-of-concept (PoC) guidance.

• Analyse customer needs and map them to suitable IoT solutions (e.g., sensors, modules, gateways, protocols).

2. Customer Integration Support

• Assist customers with hardware and firmware integration:

  • Cellular & non-cellular modules

  • Antenna and RF layout guidance

  • Installation guidance

  • Identify optimal sensor/gateway placements for maximum coverage and reliability

  • Help with embedded software development, including:

  • SDKs, AT commands, or AppZone (usually for cellular modules)

  • Domain-expert in IoT protocols like MQTT, CoAP, HTTP, etc.

  • Basic know-how on cloud connectivity (AWS IoT, Azure IoT, etc.)

3. Testing & Debugging

• Help customers debug issues during development and deployment:

  • Connectivity problems (e.g. LTE bands, network issues)

  • Firmware bugs or hardware misconfigurations

  • Certification compliance (e.g., CE, FCC, other RF Certificates)

• Conduct RF performance validation, device benchmarking, and field testing.

4. System Architecture Guidance

• Recommend best practices for:

  • Edge computing, data processing, over-the-air (OTA) updates

  • Device-to-cloud architectures

  • Security (TLS, encryption, secure boot)

5. Post-Sales Support & Training

• Support customers during product ramp-up stage

• Provide on-site or remote troubleshooting

• Conduct technical workshops or training for customer teams

• PCN update and RMA support

Key Skills & Knowledge:

• Wireless Technology: LTE, 5G, mmWave, Cat-M, NB-IoT, LoRaWAN, BLE, Wi-Fi

• Hardware: PCB design, RF layout, power optimization

• Firmware: AT commands, C/C++ SDKs, AppZone, MCUs

• Protocols: MQTT, CoAP, Modbus, TCP/IP, HTTPS

• Programming Language: Python, JavaScript, C/C++, Java

• Debug Tools: JTAG/SWD, UART tools, AT logs, Docker logs, MQTT payloads, REST APIs

• Cloud IoT: AWS IoT Core, Azure IoT Hub, private clouds

• Soft Skills: Customer communication, technical writing, training Typical Work Environment

• Split between field/on-site visits, remote support, and lab development.

• Collaborate with cross-functional teams: sales, R&D, product managers, and customers.

• Common in industries like smart city, industrial IoT, healthcare, and smart utilities.

• Support RF certification within S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC)

Typical Work Environment:

• Split between field/on-site visits, remote support, and lab development.

• Collaborate with cross-functional teams: sales, R&D, product managers, and customers.

• Common in industries like smart city, industrial IoT, healthcare, and smart utilities.

• Support RF certification within S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC)