FICC Credit Support

Smart IMS Inc.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

Smart IMS Inc. is seeking an accomplished production support professional for its MAPS production environment across Front Office FICC Credit trading, sales, and risk platforms.

The role emphasizes end-to-end support, incident management, and liaison activities with technology teams and business stakeholders. You will lead rapid incident resolution, drive root-cause analysis, and advance automation, observability, and resiliency initiatives.

Qualifications

• Bachelor’s degree in computer science, Electronics, or related discipline.
• 10+ years of relevant technology experience in application support, production management, or related functions.
• Strong SQL knowledge and troubleshooting experience.
• Hands-on experience with scripting languages, including Unix Shell and Perl.

Responsibilities

• Provide end-to-end production support for Front Office FICC Credit trading, sales, and risk platforms.
• Lead incident resolution and ensure clear stakeholder communication during events.
• Drive root-cause analysis and preventative action tracking in problem management.
• Improve monitoring, observability, automation, and operational processes.
• Collaborate with business users, developers, infrastructure teams, and global support groups.

Skills

SQL

Shell Scripting

Perl Scripting

Investment Banking experience

Education

Bachelor’s degree in Computer Science / Electronics or related discipline

Tools

Python

Tableau

Job description

The Front Office (FO) FICC Credit Support team is responsible for providing production support and operational oversight for a diverse portfolio of business-critical applications used by Front Office trading, sales, and risk management functions within the FICC Credit business across the region.

We are seeking a highly motivated and experienced individual contributor to join our MAPS Production Support team. The successful candidate will work closely with Front Office users, Application Development teams, Infrastructure Support, Global Production Support teams, and senior business stakeholders to ensure the stability, availability, and performance of key trading and risk platforms.

This is a high-profile role operating in a fast-paced and dynamic environment that requires strong technical expertise, excellent problem-solving skills, and the ability to effectively manage competing priorities. The role demands a proactive individual who can rapidly assimilate information, drive incident resolution, lead problem management initiatives, and continuously improve the operational resilience of the platform estate.

The successful candidate will be responsible for the end-to-end support lifecycle, including event monitoring, incident management, problem management, change and release support, production readiness reviews, observability enhancements, automation initiatives, and operational risk management. The individual will also serve as a key liaison between business stakeholders and technology teams, ensuring timely communication and effective resolution of production issues.

In addition to maintaining the reliability of existing services, the role provides opportunities to contribute to strategic initiatives focused on operational excellence, automation, observability modernization, resiliency improvements, AI-enabled operational tooling, and platform onboarding activities. The breadth of business and technology exposure offered by this role provides an excellent opportunity to deepen expertise across the FICC Credit business, including Front Office trading workflows, pricing, risk management, market data, and trade lifecycle platforms.

The role requires a strong sense of ownership, accountability, and customer focus, with an emphasis on delivering high-quality support and continuously enhancing the operational capabilities of the MAPS organization.

Shift Coverage Requirements

This position supports business-critical applications across multiple time zones and requires flexibility to participate in a rotational support model. The successful candidate will be expected to work early, middle, and late shifts, as well as providing weekend and public holiday coverage on a rotational basis, in accordance with business requirements. Appropriate compensatory time off will be provided in line with company policies.

• Deliver exceptional production support for Front Office FICC Credit trading, sales, and risk management applications.
• Drive rapid incident resolution and effective stakeholder communication during production events.
• Lead problem management activities, including root cause analysis and preventative action tracking.
• Continuously improve monitoring, observability, automation, and operational processes.
• Partner closely with business users, developers, infrastructure teams, and global support organizations.
• Ensure production stability, operational readiness, resiliency, and regulatory compliance across the supported platform portfolio.
• Demonstrate strong ownership, accountability, and commitment to operational excellence.

Responsibilities

Application Support & Service Management

• Application Support and Maintenance
• Event Management (Monitoring and Alert Lifecycle Management)
• Known Error Management
• Service Request Management
• Knowledge Management

Change, Release & Configuration Management

• Release Management
• Change Management
• Configuration Management

Operational Excellence & Service Resiliency

• Business Continuity Planning and Execution
• Business Readiness and Pre-Market Checks
• Batch and Feed SLA Management
• Capacity, Performance, and Resiliency Management
• Compliance, Audit, and Regulatory Support

Stakeholder & Business Engagement

• Relationship and Stakeholder Management
• Business Support Management
• Application and Platform Onboarding

Engineering & Innovation

• Tools Development and In-House Projects
• Automation and Process Improvement Initiatives
• Observability and Monitoring Enhancements

Required Skills & Experience

• Bachelor’s degree in computer science, Electronics, or a related discipline.
• 10+ years of relevant technology experience in application support, production management, or related functions.
• Strong SQL knowledge and troubleshooting experience.
• Hands‑on experience with scripting languages, including Unix Shell and Perl.
• Experience working in a large-scale enterprise environment.
• Investment Banking experience is preferred.

Technical Skills

• SQL
• Shell Scripting
• Perl Scripting

Preferred Technical Skills

• Python
• Tableau

Monitoring & Observability

Experience with one or more of the following tools:

• Dynatrace
• Splunk
• Grafana
• Kibana
• Cribl
• IBM AIOps
• Netcool