Facility Specialist

5 STONES HRM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Facility Specialist for its Data Centre operations. You will ensure 24x7 infrastructure monitoring and management, handle operational incidents, and support maintenance activities. Ideal candidates should possess relevant diplomas and experience in facility operations, with the ability to work under pressure. This role requires a meticulous team player willing to work in a fast-paced environment with rotation shifts.

Qualifications

• At least 1 year of relevant work experience in a data center or facility operations environment.
• General knowledge of M&E and Network Critical Infrastructure.
• Prepared to be on 24x7 standby recall.

Responsibilities

• Support data centre services through active 24x7 monitoring of the infrastructure.
• Act as Level 1 escalation point for onsite operational incidents.
• Document and update requests on the internal ticketing system.

Skills

Knowledge of M&E

Team player

Ability to work under pressure

Education

ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering

Job description

Facility Specialist for Data Centre facility (12 hours shift)

Location - Defu

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure (12 hours shift)

• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA

• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc

• Deliver ITIL compliance process conformance for incident, problem and change management

• Ensure effective implementation of safety, security and customer support policy and procedures

• Coordinate and provide support to contractors and vendors as well as inspecting completed work

• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services

• Participate and support internal and external audits for internal stakeholders and customers

• Generate accurate and regular reports when required

• Any other duties or project as assigned by the Management

Requirements

• ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering

• Possess general knowledge of M&E and Network Critical Infrastructure

• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc

• Meticulous team player with the ability to work under pressure in a fast-pace environment

• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary