Job Summary:
- Manages the day-to-day operations of various assigned facilities to ensure the cost-effective, safe, and efficient operation of the customer's facilities.
- Provides operational leadership to the account team to ensure operational excellence is continually achieved.
- Thorough understanding of the contract to ensure contractual obligations are delivered and meet Customer Satisfaction expectations.
- Communicates contract deliverables, objectives, and expectations to the staff.
- Staff development and training to improve productivity and competencies.
- Rolls out the branding policy and follows it as per specifications.
- Maintains records and reports necessary to comply with company, government, and accrediting agency standards, regulations, and codes.
- Maintains confidential records.
- Prepares monthly, quarterly, and year-end reports for promptness and accuracy.
- Supports the delivery of client projects, including client liaison, coordination with internal resources and external suppliers, and administrative tasks.
- Contributes to the financial administration of client projects, including completing timesheets, expenses, updating budgets, and raising draft invoices.
- Manages the administration of client jobs, including reporting, communication, and maintaining files.
- Effectively manages suppliers to ensure high quality and negotiate the best prices.
- Ensures all HR, Finance, Procurement, and EHS processes are followed for compliance.
- Implements all programs and procedures of the operating staff.
- Supervises facilities personnel, including hiring, promotions, recognition, discipline, and terminations, ensuring documentation is completed.
- Maintains high employee morale.
- Maintains open communication with the customer to improve satisfaction.
- Secures additional ad-hoc work on-site to increase business volume.
- Meets projected gross margin targets.
- Adheres to all company policies, procedures, and standards of business ethics and conduct.
- Ensures compliance with Safety, Health & Environment procedures and reporting.
- Performs any other ad-hoc projects as assigned by the client within the contract scope.
- Organizes, coordinates, and manages on-site events, workshops, or engagement initiatives for client employees to improve office attendance.
- Supports client initiatives related to sustainability, diversity, and inclusion.
Key Result Areas:
- Thorough understanding of the contract to ensure obligations are met and customer satisfaction is achieved.
- Works closely with customers, peers, and subordinates to foster strong relationships.
- Provides leadership to the site team to ensure operational excellence.
- Staff development and training to enhance productivity and competencies.
- Rolls out branding policy as per specifications.
- Prepares and submits payroll and change notices timely.
- Prepares monthly, quarterly, and yearly reports.
- Adheres to all Safety, Health, and Environment procedures and reporting.
- Retains customers and participates in contract renewals.
- Trains and retains staff effectively.
- Ensures timely billing for all work.
- Secures additional ad-hoc work to increase business volume.
- Achieves projected gross margin targets.
Knowledge, Skills, and Abilities Required:
- Bachelor's degree in engineering or engineering technology.
- 3 to 5 years of experience supervising multi-building operations.
- Strong organizational and participatory management skills.
- Excellent interpersonal, oral, and written communication skills.
- Effective time management and teamwork skills.
- Commitment to continuous improvement and best practices.
- Self-motivated with lateral thinking abilities.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent English communication skills, both written and verbal.
Note: Only shortlisted candidates will be contacted by our HR team.