Facilities Coordinator (Soft Service Lead)

Sodexo Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Join a global leader in food services and facilities management as a Facilities Coordinator (Soft Service Lead) at Sodexo Singapore Pte Ltd. This full-time role in Raffles Place involves leading a front-of-house team, ensuring excellence in service delivery, financial management, and operational compliance. With over 3-5 years of experience in facilities or hospitality operations, your proactive approach and client-focus will be key to enhancing guest experiences.

Qualifications

• 3-5 years in facilities or hospitality operations.
• Proven positive client feedback.
• Strong knowledge of WHS, hygiene, and employee relations compliance.

Responsibilities

• Lead a team of front-of-house professionals to deliver exceptional customer service.
• Manage account within budget and prepare timely financial reports.
• Ensure compliance with WHS and hygiene standards.

Skills

Client-focused

Proactive

Collaborative

Strong knowledge of WHS

Hygiene compliance

Employee relations compliance

Job description

About the role

As a Facilities Coordinator (Soft Service Lead), you will be responsible for ensuring a seamless guest experience at our Raffles Place office in the Central Region. This full-time role is at the heart of our hospitality operations, where you will lead a team of front-of-house professionals to deliver exceptional customer service and support.

What you'll be doing

• Client Relations

  • Build and maintain strong client relationships, representing Sodexo professionally.

  • Address client issues promptly with collaborative solutions.

  • Provide relief coverage for front-of-house/client service teams as needed.

  Financial Management

  • Manage account within budget and prepare timely, accurate financial reports.

  • Monitor and control food, labor, and contractor costs to optimize expenses.

  Administration

  • Ensure compliance with WHS, hygiene, and Responsible Service of standards.

  • Handle procurement, stock control, employee records, and staffing rosters efficiently.

  Human Resource Management

  • Foster a positive team environment and lead by example.

  • Manage recruitment, training, performance, and employee relations following company policies.

  • Support career development through coaching and training opportunities.

  Operational Management

  • Communicate effectively with staff, suppliers, vendors and clients.

  • Deliver high-quality services using available resources and implement service standards.

  • Lead food and service quality initiatives.

  What we are looking for

  • 3-5 years in facilities or hospitality operations, with corporate exposure.

  • Client-focused, proactive, and collaborative with proven positive client feedback.

  • Strong knowledge of WHS, hygiene, EEO, and employee relations compliance.

About us

Sodexo is a global leader in food services and facilities management, operating in 80 countries and employing over 400,000 people worldwide. Our mission is to improve the quality of life for the communities we serve, and we take pride in our commitment to sustainability, diversity, and innovation. Join our team and be a part of our exciting journey!

Apply now for this Front of House Lead role with Sodexo Singapore Pte Ltd in Raffles Place, Central Region.