Facilities Coordinator - Soft Service

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in corporate real estate seeks a Facilities Management professional to ensure high service delivery standards. Responsibilities include vendor management, service inquiries, and sustainability initiatives. The ideal candidate should have 1-3 years of experience in the facilities or property management sector.

Qualifications

• Minimum of 1-3 years' experience in corporate real estate, facilities, or property management industry.

Responsibilities

• Handle enquiries via call, email, or helpdesk and escalate until completion.
• Follow up with Technicians on user requests to ensure service delivery meets satisfaction.
• Manage vendors and process payments for soft service-related tasks.

Skills

Vendor Management

Service Delivery

Data Reporting

Job description

Facilities Management / Soft Service

• Handle enquiries via call, email, or 'afr' Corrigo helpdesk and escalate to relevant parties for follow-up until completion.
• Follow up closely with Technicians and FCs on requests and queries from users to ensure service delivery meets user satisfaction.
• Janitorial Services: Update weekly on weekend work progress, arrange cleaner backup system and buffer duties.
• Arrange access to restricted areas for cleaning.
• Manage vendors (landscape, water dispenser, flora arrangement, cleaning, pest control, etc.).
• Onboard vendors in the Fieldglass system.

Finance-related (Invoices/PO)

• Process payments for soft service vendors in Corrigo/JDE, including preparing urgent/normal cheque requests, monitoring approvals, and submitting to accounts payable. Maintain tracking records, update shared drives, and file documents.

Administration - Contracts / SOPs / Trackers / Monthly Reports / Vendor Information

• Provide admin support for new contracts and renewals with valid insurance.
• Assist in maintaining all operation and maintenance manuals for soft service equipment.
• Help update BCP vendors' information with facilities lead.

Waste Management and Sustainability

• Input monthly waste management survey data (e.g., recycling of cans, cartons, paper, trash, confidential paper).
• Upload information to SharePoint and generate monthly reports.
• Initiate ideas and activities to promote sustainability awareness within the firm.
• Report waste and sustainability data.

Health & Safety

• Arrange training sessions for AED and First Aid.
• Purchase and restock First Aid and AED supplies.
• Assist users with ergonomics matters and provide professional advice.

Space Planning

• Update BU user space and floor plans in collaboration with the Manhattan space planning team.

Experience, Education & Qualifications

• A minimum of 1-3 years’ experience in corporate real estate, facilities, or property management industry.