F&B Supervisor - Rise Restaurant

Marina Bay Sands Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Supervisor to enhance restaurant operations and ensure exceptional customer service. This role involves leading a dedicated team, optimizing efficiency, and fostering a collaborative work environment. Candidates should possess a strong background in food and beverage service, with at least two years of supervisory experience in a high-end setting. If you thrive under pressure and are passionate about delivering memorable dining experiences, this opportunity is perfect for you.

Qualifications

• Extensive F&B experience required for supervisory role.
• Minimum 2 years' experience in a 5-star hotel or deluxe restaurant.

Responsibilities

• Assist management in planning and coordinating restaurant operations.
• Lead and manage a team of service staff to ensure customer satisfaction.
• Monitor cleanliness and compliance with service standards.

Skills

Leadership

Team Management

Customer Service

Operational Efficiency

Problem Solving

Education

Certificate or Diploma in F&B

Job description

Job Responsibilities

As Supervisor, your role will be to assist the Management team with the following:

• Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading

• team of Captains, Service Attendants, Bartenders, and Hosts.

• Provide strong presence and leadership amongst the team in absence of management Staff.

• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency

• Review operating results with the team and identify opportunities to improve performance

• Monitor all cashiering procedures are processed in compliance with accounting standards.

• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.

• Review the reservation book, pre-assign designated tables and follow up on all special requests

• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period

• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business

• Take personal responsibility to resolve guest issues

• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

• Responsible for coordinating training of all staff as required

• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma and extensive F&B experience

Experience

• A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

• Basic service and operational knowledge

• Willing and able to work on shifts, weekends and public holidays

• Able to perform under pressure.