F&B Supervisor, Crowne Plaza Changi Airport

InterContinental Hotels Group; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a leading hotel chain as a Food and Beverage Supervisor, where you will oversee operations, deliver exceptional guest experiences, and manage staff. Your role will involve organizing training, handling feedback, and ensuring smooth service during shifts. Bring your expertise and customer service skills to a dynamic team.

Benefits

Competitive salary

Full uniform provided

Room discounts

Comprehensive training

Qualifications

• 3 years related experience including management experience.
• Fluency in the local language is required.

Responsibilities

• Plan, organize, and direct the Food & Beverage operations.
• Assist manager with staffing and training.
• Handle guest complaints and build rapport with customers.

Skills

Team Management

Customer Service

Conflict Resolution

Communication

Education

Diploma in Hotel Management

Job description

Hotel: Changi Airport (SINCP), 75 Airport Boulevard 01-01, 819664

With your assistance, operations would flow smoothly and frontline team members guided by you together with the Restaurant Manager will show consistency in ensuring maximum guest & employee satisfaction.

As Food and Beverage Supervisor, you are responsible for planning, organizing, directing, training and controlling the Food & Beverage operation and administration while motivating team members.

A little taste of your day-to-day

Everyday is different, but you'll mostly be:

• Assist Manager with all employee-related matters to ensure productivity for departmental performance (staffing, recruiting, On-The-Job trainings)
• Communicate regularly with team members and build good relations
• Actively participate in departmental training and give support and feedback
• Encourage and motivate staff to provide optimum service during all shifts
• Handle guest complaints professionally and record feedback regularly to respond timely
• Make conversation with guests during their order and find out their preferences to build a rapport
• Personally meet and farewell a minimum of 80% of your customers
• Manage and co-ordinate updates in database to ensure all information are accurate and active
• Manage special event concepts
• Work with superior to assist in preparing the hotel’s annual budget and to achieve departmental revenue targets
• Assist in forecasting and stock control
• Promote hotel facilities and services
• Manage food and beverage costs while actively pursuing cost saving measures
• Handle all sales and to account for all guest checks

What we need from you

• Diploma/ higher education qualification / equivalent in Hotel Management, F&B Services, or related field
• 3 years related experience, including management experience
• Must speak local language
• Must obtain certifications or permits as required by local governmental agencies.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.