F&B Service Team Lead — Growth & Training

SURREY HILLS HOLDINGS (PRIVATE LIMITED); Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

Staff meal provided

Staff discount

Monthly sales incentives

Overtime pay

Variable Bonus

Medical & Dental benefits

Job summary

Surrey Hills Grocer Singapore is seeking a service crew member to lead and support daily operations, delivering warm, knowledgeable customer service and coordinating seating, queues, and payments. You will work closely with kitchen staff to ensure timely service and uphold dining standards.

We offer staff meals, staff discounts, monthly incentives, overtime pay, a variable bonus, and medical & dental benefits. Training is provided to help you grow within our multi-concept hospitality group.

Qualifications

• High willingness to learn.
• Seeking career growth.
• Good communication skills and a friendly, customer-focused attitude.
• Previous experience in F&B or kitchen operations is preferred but not required as training will be provided.

Responsibilities

• Lead and support the service team during daily operations to ensure smooth workflow.
• Deliver excellent customer service with professionalism, warmth, and knowledge of the menu.
• Handle guest feedback and resolve issues promptly to ensure satisfaction.
• Coordinate seating, reservations, and queue management during peak hours.
• Train and guide junior service staff on SOPs, service standards, and product knowledge.
• Ensure cleanliness and upkeep of the dining area and service stations.
• Assist in cashiering duties and ensure accurate billing and payment handling.
• Work closely with the kitchen team to ensure seamless communication and timely food service.

Skills

Customer service

Communication

Teamwork

Job description

Surrey Hills Grocer Singapore is seeking a service crew member to lead and support daily operations, delivering warm, knowledgeable customer service and coordinating seating, queues, and payments. You will work closely with kitchen staff to ensure timely service and uphold dining standards.

We offer staff meals, staff discounts, monthly incentives, overtime pay, a variable bonus, and medical & dental benefits. Training is provided to help you grow within our multi-concept hospitality group.