F&B Service Captain

This is an IT support group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Join a forward-thinking hospitality group that values its people and the guest experience. In this role, you will play a crucial part in ensuring guests enjoy their time at the restaurant, going above and beyond to meet their needs and create memorable experiences. Your responsibilities will include preparing the restaurant for service, maintaining high cleanliness standards, and engaging with guests to ensure their satisfaction. This innovative firm is dedicated to nurturing talent and offers a supportive environment where you can thrive and grow in your career. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Coverage

Employee Dining Discounts

Celebrations for Milestones

Sabbaticals for Long-Service

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to maintain cleanliness and organization in a fast-paced environment.

Responsibilities

• Prepare restaurant for service and maintain cleanliness throughout shifts.
• Anticipate guest needs and ensure swift service of food and beverages.
• Provide feedback to management about guest satisfaction.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Tools

Point of Sale (POS) System

Job description

The Warehouse Hotel is a meticulously restored 37-room modern boutique hotel in Robertson Quay, part of the prestigious Design Hotels portfolio. Historically detailed architecture bridges heritage and the contemporary, with thoughtful hospitality at its core.

The Warehouse Hotel is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in charge of:

• Performing opening duties to prepare for service and closing duties at the end of your shift. You will employ sound judgment to establish whether to take guests’ food orders swiftly or to allow them time to relax.
• Preparing the restaurant for opening and closing
• Dressing the tables with the correct number of place settings, including crockery, silverware, glasses, and napkins.
• Maintaining the restaurant's overall cleanliness at all times
• Assisting management and hosts to meet, greet, and seat guests, and issuing them food and wine menus.
• Introducing yourself to guests and informing them of special offers and stock shortages before they select items off the menu.
• Proactively anticipate guests needs.
• Ensuring beverages are served swiftly and replenished continuously.
• Ensuring accuracy when entering orders into the point of sale (POS) system.
• Following up on food and beverage orders with the back of the house (BOH).
• Checking on guests to establish satisfaction with the product and overall experience and providing management with feedback.
• Issuing guests with their check on request and greeting and thanking them sincerely on departure.
• Performing closing duties such as sweeping and vacuuming, and preparing linens for collection by laundry service.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.