F&B Server - Holiday Inn Singapore Little India

InterContinental Hotels Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join the Holiday Inn family as a key member providing exceptional guest experiences in food and beverage service. This role involves delivering high-quality service, responding to guest inquiries, and maintaining high standards in a vibrant hospitality environment. Enjoy competitive salary and a range of benefits while growing your career within a global brand.

Benefits

Duty meals

Birthday Leave

Monthly LOVE Hour

Extensive medical, dental & optical benefits

Insurance Coverage

F&B Discount

Employee Rate at IHG Hotels

Room to Grow opportunities

Responsibilities

• Communicates relevant information to superiors regarding guest satisfaction.
• Delivers high-standard food and beverage services according to departmental procedures.
• Resolves guest complaints effectively.

Skills

Communication

Guest Service

Food and Beverage Knowledge

Job description

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stay brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.

Your Day-to-Day Job Responsibilities:

PEOPLE:

• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled

GUEST EXPERIENCE:

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Carries out effective service by ensuring:
  • Guests are greeted and seated
  • Daily specials are explained and up sold
  • Food orders are processed accurately
  • Trays and tray jacks are effectively used
  • Food orders are taken quickly
  • Payment methods are handled accurately
  • Working areas are cleaned and re-set quickly
  • Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
  • Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations
  • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
  • Promoting and selling cocktails to guests
  • Making and presenting cocktails
  • Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures

What we Offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Extensive coverage of Medical, dental & optical benefits
• Insurance Coverage
• F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved, and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.