F&B Retail Associate/Supervisor – 5 days 44hrs (Basic + Allowance + Incentives)

TWG Tea Company Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the luxury tea sector seeks a talented individual to assist in the daily operations at its Salon & Boutique. This role encompasses overseeing smooth operations, providing exceptional customer service, and managing inventory while promoting a range of luxury products. The ideal candidate should possess prior experience in F&B or retail, particularly in a luxury context, along with strong interpersonal skills and a welcoming demeanor. Join us in creating a luxurious and enjoyable experience for our valued guests.

Benefits

Staff Discount

Meal Allowance

Monthly Incentives

Birthday Incentives

13th Month Salary

Festive Gifting

Medical Benefits

Qualifications

• Minimum 2 years of experience in F&B/Retail Operations, preferably in luxury goods.
• Welcoming personality and hands-on, customer-focused approach.
• Available to work weekends.

Responsibilities

• Assist in overseeing daily operations and guest services.
• Responsible for ordering and inventory management.
• Promote and sell products to customers.

Skills

Good communication

Interpersonal skills

Customer-focused

Efficiency

Assertiveness

Job description

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations

• Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies

• Responsible for offering a friendly and efficient services to all guests

• Process guests orders to ensure that all items are prepared and served promptly

• Assists in setup and clear down of the front and back of Salon & Boutique operations

• Ensure food safety regulations are followed as according to NEA’s policy

• To ensure neatness and cleanliness of service ware

• Promote and sell our range of products and food and beverage items to walk-in customers

• Perform demonstrations of products

• Attending to customers’ needs, complaints and enquiries

• Handling of cash, POS system and report of take-in-cash when on duty

• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for

• To provide guidance, coaching and mentor of new joined service staff

Outlets

• ION

• Takashimaya

• Marina Bay Sands

• Swissotel

• Raffles City

• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• Staff Discount

• Meal Allowance

• Monthly Incentives

• Birthday Incentives

• 13th Month Salary

• Festive Gifting

• Medical Benefits

Requirements

• Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry

• Welcoming personality

• Good communication and interpersonal skills

• Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness

• High initiative and positive attitude

• Available to work on weekdays, Saturdays and Sundays

Please upload an updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.