F&B Retail Associate/Supervisor – 5 days 44hrs (Basic + Allowance + Incentives)

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations
• Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
• Offer friendly and efficient services to all guests
• Process guests' orders to ensure that all items are prepared and served promptly
• Assist in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed according to NEA’s policy
• Ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk-in customers
• Perform demonstrations of products
• Attend to customers’ needs, complaints, and enquiries
• Handle cash, POS system, and report of take-in-cash when on duty
• Record daily sales report, ensuring all food and beverage items and products are accounted for
• Provide guidance, coaching, and mentoring of new service staff

Outlets

• ION
• Takashimaya
• Marina Bay Sands
• Swissotel
• Raffles City
• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• Staff Discount
• Meal Allowance
• Monthly Incentives
• Birthday Incentives
• 13th Month Salary
• Festive Gifting
• Medical Benefits

Requirements

• Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry
• Welcoming personality
• Good communication and interpersonal skills
• Hands-on and customer-focused role; hence we require someone with drive, efficiency, and assertiveness
• High initiative and positive attitude
• Available to work on weekdays, Saturdays, and Sundays

Please upload an updated resume indicating reasons for leaving, last drawn salary, expected salary, and date of availability.