F&B Operations Manager

Job Description

We are looking to hire an Operations Manager who will be responsible for driving and delivering sales revenue in line with the budget while managing costs and maintaining the service and hygiene standards with the operations team.

This individual will be in charge of multiple hawker brands / food retail brands.

Responsibilities:

Business Operations

• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
• Responsible for the business performance, financial and budget planning of the business unit
• Involved in the set up and expansion plans for new concepts and brands
• Analyse business performance to optimise sales and profitability
• Work closely with functional support departments as to align with strategic business objectives.
• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes
• Drive service quality and customer satisfaction
• Drive customer loyalty for service excellence

People Management

• Oversee all staff related matters including hiring, training, performance management, and disciplinary matters
• Develop managers and high-potential employees through organizational talent capability reviews
• Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals
• Facilitate innovation and lead managers to manage change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Oversee restaurant standards and maintenance

Requirement: 6 days work week

Skills/Qualification:

• At least 5 years of experience in F&B environment
• Minimum 3 years exposure in managerial position in F&B operations
• Passionate and interested in F&B operations
• Strong business acumen, critical thinking and analytical skills
• Determination to succeed and ability to deliver results
• Good problem solver and self-confidence in decision making
• Ability to lead and inspire the team to achieve organizational goals
• Strong interpersonal skills and ability to lead by example with a hands-on approach
• Ability to identify market trends and be creative with new ideas to stay ahead of competition