F&B Operations Manager

Reporting to the F&B Manager, this role will assist to manage operational procedures across the different outlets within the hotel.

Key responsibilities

Operations

• Ensure that all the outlets are managed efficiently according to the established concept statements and adhere to company and governing policies & procedures.
• Ensure that corrective actions be taken where necessary by Outlet Managers, Banquet Operation Manager and respective Head Chefs upon monitoring the service and food and beverage standards in all outlets and banquets.
• To assist and be available and on duty during peak periods and practice hands on management style.
• To conduct frequent and thorough kitchen inspections with various stakeholders
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors

Guest Service

• To establish good rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries of food, beverage and service.
• Ensure that the outlet is managed well by the respective team and functions to the fullest expectations

Financial

• Reinforce with all outlet managers a flexible work force using principles of multi-skilling and multi-tasking to ensure maximization of resource allocation.
• Ensure that each Food & Beverage outlet is managed successfully as an independent profit center.
• Analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• Assist in preparing an accurate monthly forecasts on covers, average check, revenue and expenses and schedule resources.
• Constantly review operating standards and implementation of new and innovative ideas to optimize revenue and profits.

Administration

• Ensure that all departmental operations manual are prepared and updated as assigned.

Ideal requirements

• Diploma/degree /professional certificate in hotel management/F&B management
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• 3-4 years’ managerial experience in Food & Beverage/Hotel industry
• Adept at work in a fast paced environment
• Able to communicate fluently to execute upselling techniques