F&B OPERATIONS MANAGER

ac hesed pte. ltd.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

ac hesed pte. ltd. is seeking a seasoned Operations Leader to oversee daily kiosk operations across multiple sites in Singapore. You will set service standards, drive sales, ensure compliance, and coach frontline staff to deliver consistent experiences.

The role emphasizes strong leadership, food safety expertise, and the ability to optimize processes, staffing, and budgets while maintaining high customer satisfaction in a fast-paced environment.

Qualifications

• Minimum 10 years of working experience in the Food & Beverage (F&B) sector, preferably in kiosk, or multi-outlet operations.
• Strong leadership and people management skills, with experience overseeing multiple teams.
• Proven ability to manage end-to-end operations, including staffing, sales, service, and compliance.
• Excellent knowledge of food safety, hygiene standards, and regulatory requirements.
• Strong analytical skills with the ability to interpret sales and operational data.
• Ability to commit to extended working hours and support operational needs, including weekends and public holidays.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced, and manage multiple kiosks simultaneously.

Responsibilities

• Oversee and ensure smooth daily operations across all kiosks.
• Implement operational standards, SOPs, and service protocols to maintain consistency.
• Monitor kiosk performance and address operational issues promptly.
• Lead, supervise, train, and mentor kiosk supervisors and frontline staff.
• Conduct regular performance reviews and identify training needs.
• Ensure adequate staffing levels through effective scheduling and manpower planning.
• Uphold high standards of customer service across all kiosks.
• Handle escalated customer concerns and resolve issues professionally.
• Monitor customer feedback to improve service quality and kiosk performance.
• Enforce strict adherence to hygiene, food safety, and workplace safety regulations.
• Ensure all kiosks comply with licensing, sanitation, and authority guidelines.
• Conduct regular audits and implement corrective actions where necessary.
• Drive sales performance and implement strategies to achieve revenue targets.
• Monitor financial statements, manage cost control, and optimise operational expenses.
• Oversee cash management procedures and ensure proper documentation.
• Oversee stock ordering, forecasting, and inventory control across all kiosks.
• Ensure proper storage, rotation, and minimisation of wastage.
• Work closely with suppliers to maintain product quality and timely delivery.
• Prepare operational reports, sales analyses, and performance updates.
• Manage staff records, rosters, and monthly timesheets.
• Support management in planning, budgeting, and process improvements.
• Identify operational gaps and implement initiatives to enhance efficiency.
• Lead process improvement projects and introduce best practices.
• Support new kiosk openings, renovation projects, and rollout of new concepts.

Skills

Leadership

Staff management

Operations management

Kiosk operations

Sales focus

Food safety

Regulatory compliance

Data analysis

Budgeting

Scheduling

Job description

Job Description

1. Operations Oversight

• Oversee and ensure smooth daily operations across all kiosks.

• Implement operational standards, SOPs, and service protocols to maintain consistency.

• Monitor kiosk performance and address operational issues promptly.

2. Staff Leadership & Development

• Lead, supervise, train, and mentor kiosk supervisors and frontline staff.

• Conduct regular performance reviews and identify training needs.

• Ensure adequate staffing levels through effective scheduling and manpower planning.

3. Customer Experience Management

• Uphold high standards of customer service across all kiosks.

• Handle escalated customer concerns and resolve issues professionally.

• Monitor customer feedback to improve service quality and kiosk performance.

4. Compliance & Safety

• Enforce strict adherence to hygiene, food safety, and workplace safety regulations.

• Ensure all kiosks comply with licensing, sanitation, and authority guidelines.

• Conduct regular audits and implement corrective actions where necessary.

5. Sales & Financial Accountability

• Drive sales performance and implement strategies to achieve revenue targets.

• Monitor financial statements, manage cost control, and optimise operational expenses.

• Oversee cash management procedures and ensure proper documentation.

6. Inventory & Supply Chain Management

• Oversee stock ordering, forecasting, and inventory control across all kiosks.

• Ensure proper storage, rotation, and minimisation of wastage.

• Work closely with suppliers to maintain product quality and timely delivery.

7. Administrative & Reporting Duties

• Prepare operational reports, sales analyses, and performance updates.

• Manage staff records, rosters, and monthly timesheets.

• Support management in planning, budgeting, and process improvements.

8. Continuous Improvement

• Identify operational gaps and implement initiatives to enhance efficiency.

• Lead process improvement projects and introduce best practices.

• Support new kiosk openings, renovation projects, and rollout of new concepts.

Job Requirements

• Minimum 10 years of working experience in the Food & Beverage (F&B) sector, preferably in kiosk, or multi-outlet operations.

• Strong leadership and people management skills, with experience overseeing multiple teams.

• Proven ability to manage end-to-end operations, including staffing, sales, service, and compliance.

• Excellent knowledge of food safety, hygiene standards, and regulatory requirements.

• Strong analytical skills with the ability to interpret sales and operational data.

• Ability to commit to extended working hours and support operational needs, including weekends and public holidays.

• Excellent communication, problem-solving, and decision-making abilities.

• Ability to work in a fast-paced, and manage multiple kiosks simultaneously.