F&B Guest Experience Lead (Host Person)

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury dining outlet at a premier resort is seeking a Host/Concierge. You will warmly greet guests, manage reservations, and ensure a memorable dining experience. Ideal candidates should possess strong communication skills and at least one year of relevant experience in a similar setting. Join us in creating exceptional moments for our guests.

Qualifications

• Minimum 1 year of experience as a host/concierge in a luxury environment.
• Strong interpersonal and communication skills.
• Professional and well-groomed appearance.

Responsibilities

• Welcome guests and create a positive first impression.
• Manage guest inquiries and confirm reservations.
• Coordinate with servers for a seamless dining experience.

Skills

Interpersonal skills

Communication skills

Professional appearance

Proactive attitude

Guest oriented

Education

GCE 'O' Level or equivalent

Diploma

Tools

Microsoft Office

Reservation software

POS systems

Job description

Primary Responsibilities

• Warm Guest Greeting: Welcome guests with a friendly demeanor upon arrival at the F&B outlet to create a positive first impression.
• Reservation Management: Handle guest inquiries, manage and confirm reservations, and ensure the reservation system is consistently updated.
• Seating Management: Optimize seating arrangements for efficient table rotation and space utilization.
• Wait Time Management: Provide accurate waiting times and monitor the waiting list.
• Guest Assistance: Address inquiries, offer menu information, and provide recommendations.
• Order Processing: Take orders, serve food and beverages promptly, and present bills.
• Guest Satisfaction: Engage with guests, address concerns, and ensure a memorable experience.
• Team Collaboration: Coordinate with servers and kitchen staff for a seamless dining experience.
• Atmosphere Maintenance: Help maintain a welcoming and visually appealing environment.

Requirements

- Education: Minimum GCE 'O' Level or equivalent; Diploma in any field is an advantage.

- Experience: Minimum 1 year of experience as a host/concierge, preferably in a luxury hotel or restaurant.

- Skills & Attributes:

• Good interpersonal skills and communication skills
• Professional, well-groomed appearance
• Proficient in Microsoft Office, reservation software, and POS systems
• Confident, proactive, and guest oriented