F&B Captain (Full time)

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious resort in Singapore is seeking an F&B Captain to oversee daily operations and lead service staff in delivering exceptional food and beverage experiences. The role involves collaborating with various departments, maintaining service standards, and mentoring new team members, with opportunities for professional development.

Benefits

Duty meal provided

Transport from Harbourfront train station

Comprehensive medical and dental benefits

Qualifications

• Knowledge and experience in the food and beverage service industry would be an advantage.
• Preferably 1 year in a similar role.

Responsibilities

• Supervise all service staff during operations to maintain high standards of service.
• Collaborate with the kitchen and other food and beverage departments.
• Effectively address and follow up on guest complaints.

Skills

Problem solving

Service recovery skills

Building rapport with customers

Job description

JOB SUMMARY

Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly.

MAIN RESPONSIBILITIES

• Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations.
• Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
• Regularly monitor stock requisitions to ensure adequate supplies for operations.
• Exhibit outstanding knowledge and skills regarding the food offerings.
• Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
• Assess service staff appearance, grooming standards, work performance and attitude.
• Effectively address and follow up on guest complaints.
• Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
• Ensure cleanliness and organization in service areas, furniture and equipment
• Confirm that service procedures and policies align with the operational manual.
• Comply with all House Rules, Regulations and Hotel Policies regarding safety and security.
• Perform any additional duties as assigned by the F&B Supervisor or Management.

REQUIREMENTS

• Knowledge and experience in the food and beverage service industry would be an advantage
• Preferably 1 year in a similar role
• Possess good problem solving and service recovery skills
• Well versed in building rapport with customers

ADDITIONAL INFORMATION

• Duty meal provided
• Transport from Harbourfront train station
• Comprehensive medical and dental benefits