Export manager [Permit Declaration, ISO9001, Operational and Customs Processes] - TRAN

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm is seeking an Export Shipping Manager to spearhead shipping operations, enhance service quality, and ensure compliance with international regulations. The ideal candidate will possess substantial experience in export and logistics, excellent negotiation skills, and a strong understanding of shipping documentation. This role involves collaborating with top executives and clients to develop customized logistics solutions.

Qualifications

• Minimum 10 years of experience in export/import shipping operations.
• Experience with Letters of Credit and shipping documentation.
• Familiarity working across multiple countries.

Responsibilities

• Lead the export shipping team and improve service quality.
• Manage and maintain ISO9001 compliance.
• Negotiate freight rates and oversee vendor relationships.

Skills

Negotiation skills

Analytical skills

Knowledge of customs regulations

Knowledge of international shipping procedures

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or International Trade

Job description

Job Responsibilities:

• Lead and oversee the export shipping team, developing and executing strategies for continuous improvement in service quality and transit time performance.
• Collaborate directly with the Executive Chairman and Joint CEO to support both new and existing customers.
• Coordinate with the Import Shipping Manager to define and align departmental KPIs.
• Manage and maintain ISO9001 documentation and compliance standards.
• Train, mentor, and enhance the performance and output quality of the export shipping team.
• Possess strong knowledge of import/export operations and customs regulations, ensuring all permit declarations comply with Singapore and international (e.g., Japan, Korea, Malaysia, Philippines, Middle East, Bangladesh) customs procedures.
• Oversee vendor relationships with hauliers, transporters, and related service providers.
• Negotiate competitive freight rates with forwarders and manage vessel bookings.
• Prepare and manage full sets of shipping documents, including invoice, packing list, bill of lading, certificate of origin, insurance, and other required certificates; ensure legalization where necessary.
• Handle documentation according to Letters of Credit, ensuring full compliance with bank and customer requirements.
• Work closely with clients to develop efficient, customized logistics solutions.
• Manage customer service matters, including responding to inquiries, resolving complaints and disputes, and facilitating internal communication regarding shipments.
• Oversee daily freight forwarding operations and transaction processing.
• Coordinate inspections with the quality team and statutory authorities when required.
• Prepare and manage sales contracts, forecasts, and analytical reports to support planning and decision-making.
• Plan and track shipment schedules and logistics activities.
• Issue sales contracts and work orders in alignment with customer requirements.
• Negotiate free time extensions with shipping lines to optimize cost efficiency.
• Verify and approve charges related to warehousing, loading, and production packing.
• Carry out ad hoc tasks and responsibilities as assigned by the company.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.
• Minimum 10 years of experience in export/import shipping operations, logistics, or freight forwarding
• Experience handling Letters of Credit (LCs) and shipping documentation is essential.
• Familiarity with working across multiple countries/regions (e.g., Singapore, Japan, Malaysia, Philippines, Middle East, etc.).
• Strong knowledge of international shipping procedures, Incoterms, customs regulations, and freight documentation.
• Excellent negotiation skills, especially for freight rates and vendor contracts.
• Hands-on experience with ISO9001 documentation and audits.
• Strong analytical and reporting skills – ability to prepare forecasts and sales contracts.
• Able to handle and resolve customer complaints, internal disputes, and compliance issues professionally.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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