Export Customer Service Executive (East) JT (ID: 681188)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known logistics company in Singapore is seeking an Export Customer Service Executive responsible for handling customer interactions and ensuring compliance in airfreight operations. The ideal candidate will have at least N or O Level qualifications and 1-2 years of experience in this field. Excellent communication skills and a sense of urgency are essential. You will work independently while managing urgent shipments and keeping up with documentation procedures. This role offers a chance to grow in a dynamic environment.

Qualifications

• Minimum 1 - 2 years experience in airfreight operations (export/import).
• Direct working experience will be considered for senior positions.
• Able to handle urgent shipments independently.

Responsibilities

• Provide outstanding friendly and reliable service to customers.
• Ensure flight details are provided within 1 hour upon receiving bookings.
• Check Export Documents Compliance when processing orders.

Skills

Customer service skills

Communication skills

Sense of urgency

Knowledge of airfreight documentation

Ability to work independently

Education

N or O Level qualification

Tools

MS Excel

MS Word

Job description

Our client, a well‑known company is looking for candidates for the position of Export Customer Service Executive.

Responsibilities

• Direct contact with customers with outstanding friendly and reliable service offered.
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking.
• Check on the Export Documents Compliance when processing the export work order.
• Apply the correct export permit and other export custom processed on timely manner.
• Monitor the onboard status without fail and to informed customer on any irregularity.
• Good communication among all related department concern Eg: Operations, Warehouse,Traffic, Planning team.
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement.
• Ensure that all monthly customer report is submitted on timely manner without fail.

Requirements

• Minimum N or O Level qualification.
• Minimum 1 – 2 years experiences in airfreight operations (export/import)
• Candidate with direct working experience will consider for senior positions.
• Must possess a sense of urgency and responsibility in work.
• Knowledge of airfreight documentation and customs procedures.
• Able to work independently and handle urgent shipments
• Require basic knowledge of computer (eg: MS Excel, Words etc.)

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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