Export Customer Service Executive (East/$3.5K) NL (ID: 681188)

PERSOL; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading logistics firm in Singapore seeks an Export Customer Service Executive. The role involves direct customer interaction, ensuring accurate airfreight documentation, and maintaining updated information on flights and regulations. Candidates should have at least 1-2 years in airfreight operations and N or O Level qualification. Good communication skills and the ability to handle urgent tasks are essential.

Qualifications

• Minimum 1 – 2 years experiences in airfreight operations.
• Possess ability to handle urgent shipments.
• Independent worker with strong sense of responsibility.

Responsibilities

• Direct contact with customers, providing reliable service.
• Ensure timely submission of flight details to customers.
• Monitor onboard status and inform customers of irregularities.

Skills

Customer service

Communication

Urgency in work

Airfreight documentation knowledge

Education

N or O Level qualification

Tools

MS Excel

MS Word

Job description

Our client, a Global Japanese Freight Forwarding Group company is looking for candidates for the position of Export Customer Service Executive.

Job Description

Customer Service Interaction

• Direct contact with customers with outstanding friendly and reliable service offered.

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking.

• Check on the Export Documents Compliance when processing the export work order.

• Apply the correct export permit and other export custom processed on timely manner.

• To answers all call within 3 ringing tone (without fail).

• Monitor the onboard status without fail and to informed customer on any irregularity.

• Good communication among all related department concern Eg: Operations, Warehouse,Traffic, Planning team.

• Always ensuring that the Airfreight rates apply is correct and updated.

• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement.

• Ensure that all monthly customer report is submitted on timely manner without fail.

Requirements

• Minimum N or O Level qualification.

• Minimum 1 – 2 years experiences in airfreight operations (export/import)

• Candidate with direct working experience will consider for senior positions.

• Must possess a sense of urgency and responsibility in work.

• Knowledge of airfreight documentation and customs procedures.

• Able to work independently and handle urgent shipments

• Require basic knowledge of computer (eg: MS Excel, Words etc.)

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

We regret that only shortlisted candidates will be notified.

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