Export Customer Service

ASIAN WORLDWIDE SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in logistics is seeking an Export Customer Service Representative to manage export processes and enhance customer relationships. The candidate will be responsible for addressing customer inquiries, ensuring timely communication, and maintaining export documentation. Ideal candidates must possess strong communication and problem-solving skills, with a background in international trade or logistics.

Qualifications

• Minimum of 2-3 years of experience in export or logistics operations.
• Experience with shipping documentation and customs procedures.
• Knowledge of Incoterms and shipping methods is a plus.

Responsibilities

• Provide excellent customer service for export shipments.
• Conduct outbound calls for telemarketing and sales support.
• Build and maintain relationships with clients and partners.

Skills

Communication

Problem-Solving

Organizational

Multitasking

Collaboration

Education

Degree in International Trade or related field

Tools

Microsoft Office Suite

Job description

Job Summary:

The Export Customer Service Representative will be responsible for managing and overseeing the export process, ensuring that all shipments are handled efficiently, on time, and meet customer expectations. The role requires strong communication, problem-solving skills, and a deep understanding of export documentation and logistics processes.

Key Responsibilities:

• Customer Support:
  Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns related to export shipments.
  Act as the main point of contact between customers, shipping agents, freight forwarders, and internal teams.
  Ensure timely updates and communication with customers regarding the status of their shipments.

Telemarketing & Sales Support:

• Conduct outbound calls to potential and existing clients to promote , follow up on leads, and generate new business.
• Provide information, pricing, and promotional offers to targeted prospects.
• Maintain a database of customer contacts and update call results and feedback.
• Assist in market research to identify new export opportunities and customer segments.

Customer Relationship Management:
Build and maintain strong relationships with clients and external partners.
Proactively identify opportunities for improving service and operational efficiency.
Provide feedback and suggestions to improve processes and customer satisfaction.

Job Requirements:

• Education:
  International Trade, or related field is preferred.
• Experience:
  Minimum of 2-3 years of experience in export or logistics operations, with a focus on customer service.
  Experience with shipping documentation, international trade compliance, and customs procedures is highly preferred.
  Knowledge of Incoterms and shipping methods is a plus.
• Skills:
  Excellent communication skills, both written and verbal.
  Strong problem-solving and conflict resolution abilities.
  Ability to work in a fast-paced environment with attention to detail.
  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  Ability to work collaboratively across departments and with customers.
  Strong organizational and multitasking skills.

Working Conditions:

• Full-time position , weekday Monday to Friday 9am to 6pm
• Central Area